exporting data - nothing to export

[trudyambleside]

I'm trying to download customer card details. when I go to download the file i get the message 'nothing to export'.

[Princess_R]

Hi @trudyambleside,

Thank you for your post, and welcome to the Community Forum!

I've checked and found no known issues regarding data export from the AccountRight file. I've also conducted a test on my side, and everything appears to be functioning smoothly. I recommend clearing your AccountRight cache before attempting another data export, as this might resolve any potential issues. If the problem continues, could you please verify if any error messages are appearing? A screenshot of the issue when you attempt to export customer cards would be very helpful. Additionally, if you could outline the steps you've taken since your last successful data export, it would be immensely helpful to identify the exact cause of the issue.

Feel free to respond if you require further assistance.

Cheers,

Princess