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Card: Customer - Different email address for invoices and statements

Cover User

2Posts

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2 Posts
Cover User
Australia
New
New

We deal with a few large international companies who require invoices to go to one automated email address and statements to go to their accounts payable email address.

Can MYOB make an allowance in a future release to have a dedicated sales invoice email address and a dedicated statement email address.

 

"Being able to have different email addresses for sales invoices and statements"

28 Comments
Suzi_Byrom
28 Posts
Cover User

Great tip on including yourself @Mikev we do this too. In our case we also some of our clients that request invoices be sent to multiple recipients in their organisation such as operations, accounts and management but I also agree with @Leah11 that it would be helpful to be able to specify a seperate one for Statements (if required by the client).

 

Something to keep in mind though that we've found can become a problem with adding multiple recipients email addresses (some of our clients go to 4 or 5 plus ourselves) is that on days when we larger volumes of invoices being emailed (particularly when they include clients with muiltple email addresses) they get triggered as "Spam" by Microsoft and our accounts email address automatically gets locked for a period of 24 Hours ... which is very frustrating.

 

Note: The reason we email from Outlook is because we have to attach Consignment Notes and other supporting documentation which do by emailing directly from MYOB as this option is not supported (yet - but hopefully will). Plus like @Mikev we also like to be able to forward on original email trails when clients say they've never received them. 

Mikev
Experienced Cover User
14 Posts
Experienced Cover User

Hi @Suzi_Byrom re your email bouncing as spam if you put too many names in the to or bcc field. I wonder if you are using Office365 or Gmail. If you use an internal server then SPF & DKIM may solve this issue. Smiley Happy 

Suzi_Byrom
28 Posts
Cover User

Thanks for the tip @Mikev. Yes we have an internal server and are using Office365, but this issue seems to have not only our IT Manager stumped but also the guys at Microsoft with whom he's been working with and noted that our issue has now been escalated up through 4 or 5 of their teams. All of which have said that this shouldn't be happening because our volumes are not actually that high even when with the multiple recipients included. They initially suggest it was an issue with MYOB however the reason we have multiple recipients is why we don't email directly from MYOB.

 

"This is an automated notice from Exchange Online Protection.

Your outbound spam filter policy is configured to notify you when a user is restricted for sending outbound spam. We've detected a high volume of outbound spam or other suspicious behavior from the user(s) listed below ....".

 

Our spam filter policy configuration was initially set to 100 emails per 24 hour period, so after the first few couple of times it was then increased to 1000 per 24/h so there was absolutely no way that we were anywhere near that cap but it's still triggered. 

Daisy2021
4 Posts
User

Many customers are requesting for the Statements and invoices to be sent to a different email address. We need this ability in MYOB Account Right urgently, because, it is taking too much time to send out invoices, as it needs to be done manually (Selecting the saved email address) and one statement after the other.

Daisy2021
4 Posts
User

Yes, we desparately need this feature

Traceo
Experienced User
16 Posts
Experienced User

MYOB are you reading ?  We need the function to set up an email for customer invoices and another email field just for customer statements.  More and more companies require these two documents to be sent to different addresses. 

jasmin
Experienced Cover User
20 Posts
Experienced Cover User

Totally agree.  I have many clients that have separate invoice and statement email addresses.  Need this function asap.

bectangel
1 Post
User

Totally agree.  I have many clients that have separate invoice and statement email addresses.  Need this function asap.