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I am new to MYOB, but very unhappy with how the software deals with credit notes on remittance advices.
When we pay Suppliers ( 100+ per month) we always have a mix of invoices to pay and credits to take.
Whilst the system will take up the credits the Supplier is not getting the breakdown on the remit advice.
The remit advice needs to show invoices line by line and ALSO credits line by line. That way the Supplier knows exactly what the total amount represents. I have discussed this issue with 2 Live Chat consultants and both have no solutions, one even suggests to "hand write" the information. The remit is supposed to be emailed so that option is not professional enough for such a well known system. My previous software package of 20 years handled this simple accounting task perfectly. Keen for feedback and also a software enhancement quickly.
Given credit and invoices are entered the same way except with a negative value I am surprised this issue has not been resolved by other retailers paying suppliers years ago!
"Supplier Remittance Advice needs to list credits line by line!'
Hi Nashy, thank you for your feedback. Additional options for your remittance advice details are something that we are looking into to be added into a future update, it is not currently in production so I cannot offer an expected time frame on this. Kind Regards, Matthew - MYOB Client Support
Fully support this comment; our suppliers are frustrated at the lack of our ability to reference individual credit notes taken up against invoices on remittance advices, which reduces their operation (and we are dealing with multi-nationals) to guesswork. This makes us look unprofessional in the extreme and affects our productivity in the amount of time it takes us to forensically account for payments made. What's even more amazing is that the initial comment in this string is nine years old and it still hasn't been fixed!
Has this been resolved? It's been over 9 years since the initial request.
They never bothered fixing this and I gave up asking. Now moved everything to Xero for all businesses that I look after.
They can't be bothered fixing any issues in MYOB. Will look at moving to another program.
The lack of what credit note is being taken up on the remmitance makes it almost impossible to reconcile payments.
I thought it was just me not knowing how to use the software.
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