Forum Discussion

KarenP1's avatar
KarenP1
Experienced User
3 years ago
Solved

Error 0: Unexpected import error - There is a file sharing violation. A different process might be using the file.

Hi,   We have started using Account Right as of July 1, 2021. We use a thrid party software for patient billings and over the last 6 months have been working on the import files to import this data...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi KarenP1 


    This has been passed on to the development team who will investigate this further. We will post an update once we have further information. 

    Feel free to post should you have further suggestions or queries. 

Komal_S's avatar
Komal_S
MYOB Moderator
3 years ago

Hi KarenP1 

Apologies for the delay in response.


If you've ensured no third-party program is scanning the file, it would be worthwhile turning off the AccountRight library service temporarily, running the import while it's disabled, and then turning it back on. Some users were able to get around this situation by disabling library service as explained in this post: File Sharing violation. 

 

If you're unsure on how to disable the AccountRight library service, I'd recommend seeking IT assistance. That said, please note that this error is generally environmental based and would require further IT troubleshooting if doesn't get fixed using this test. 

  • KarenP1's avatar
    KarenP1
    Experienced User
    3 years ago

    Hi Komal

    Unfortunately my IT person is basically refering the problem back to you so I have to trouble shoot this myself.

     

    I will try turning off the AccountRight Library Service over the coming days to see if it resolves the issue, however since the issue is intermittant I am not convinced that this is the problem as I assume the library service is running at all times

     

    Thanks

    Karen

     

     

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      3 years ago

      Hi KarenP1 


      It would be worth testing as we can then eliminate that as the possible cause of interference. Let me know how you go on with that. 

      • KarenP1's avatar
        KarenP1
        Experienced User
        3 years ago

        Will do

         

        thanks

        KP

Related content