Forum Discussion
Hi KarenP1
Apologies for the delay in response.
If you've ensured no third-party program is scanning the file, it would be worthwhile turning off the AccountRight library service temporarily, running the import while it's disabled, and then turning it back on. Some users were able to get around this situation by disabling library service as explained in this post: File Sharing violation.
If you're unsure on how to disable the AccountRight library service, I'd recommend seeking IT assistance. That said, please note that this error is generally environmental based and would require further IT troubleshooting if doesn't get fixed using this test.
Hi Komal
Unfortunately my IT person is basically refering the problem back to you so I have to trouble shoot this myself.
I will try turning off the AccountRight Library Service over the coming days to see if it resolves the issue, however since the issue is intermittant I am not convinced that this is the problem as I assume the library service is running at all times
Thanks
Karen
- Komal_S3 years agoMYOB Moderator
Hi KarenP1
It would be worth testing as we can then eliminate that as the possible cause of interference. Let me know how you go on with that.- KarenP13 years agoExperienced User
Will do
thanks
KP
- KarenP13 years agoExperienced User
Hi Komal, I have been testing this over recent weeks doing the following:
- All users logged off MYOB
- I log onto the MYOB server and stop the AccountRight Library Services
- From the server I import the batch files
- Once done, I restart the Library Services
Since doing this I have not had a single error message and all batches have imported successfully. So a couple of questions
1) Is there an issue importing batches while other staff are using the system ? FYI there are only 3 users here
2) What does the Library service do ?
thanks
Karen