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KarenP1's avatar
KarenP1
Experienced User
3 years ago
Solved

Error 0: Unexpected import error - There is a file sharing violation. A different process might be using the file.

Hi,

 

We have started using Account Right as of July 1, 2021. We use a thrid party software for patient billings and over the last 6 months have been working on the import files to import this data into MYOB. While testing we intermitantly got the share violation error in the subject. 

 

This morning I have tried to import the data for the 1/7/2021 - 6/7/2021 and repeatedly get this error, and each time there is a different number of transactions that are skipped. We are using the server edition V2021.3 Build # 2021.3.24.4119, and I log onto MYOB from my PC connecting to the server. Below are the steps I have taken this morning to trouble shoot this, FYI prior to commencing this I took a back up and in between each unsucessful import I have restored that backup. Other things to note is that all my staff that use MYOB are not at work today so I am the only user accessing the software. All backups happen over night.

 

1) Tried the import, got the above error with 9 records skipped

2) Turned off the antivirus software on ther server, and from my PC retried the import, 6 records were skipped

3) Spoke to IT, there is a server snapshot that takes place on the hour every hour, from my PC retried import when this was not running - 7 records skipped

4) Use a remote connection to the MYOB server to log onto account right and try import again, 5 records were skipped

 

I have seen other posts that indicate that this error is as a result of other programs accessing the MYOB files, but not sure what else to try

 

Subsiquent to this we restarted the server and then tried the import again, this time it was sucessful ,however we can't be restarting the server everytime we want to import a file

 

Thanks

Karen

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi KarenP1 


    This has been passed on to the development team who will investigate this further. We will post an update once we have further information. 

    Feel free to post should you have further suggestions or queries. 

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi KarenP1 

    Apologies for the delay in response.


    If you've ensured no third-party program is scanning the file, it would be worthwhile turning off the AccountRight library service temporarily, running the import while it's disabled, and then turning it back on. Some users were able to get around this situation by disabling library service as explained in this post: File Sharing violation. 

     

    If you're unsure on how to disable the AccountRight library service, I'd recommend seeking IT assistance. That said, please note that this error is generally environmental based and would require further IT troubleshooting if doesn't get fixed using this test. 

    • KarenP1's avatar
      KarenP1
      Experienced User
      3 years ago

      Hi Komal

      Unfortunately my IT person is basically refering the problem back to you so I have to trouble shoot this myself.

       

      I will try turning off the AccountRight Library Service over the coming days to see if it resolves the issue, however since the issue is intermittant I am not convinced that this is the problem as I assume the library service is running at all times

       

      Thanks

      Karen

       

       

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi KarenP1 


        It would be worth testing as we can then eliminate that as the possible cause of interference. Let me know how you go on with that. 

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