Payroll not recording

[SBartlett1986]

I have processed payroll twice and each time I have gone to record with no issue. The pop up comes up with the question "would you like to record xx pays" I have selected yes, but then the the process payments screen comes up with 0.00 figures. The TFN Declaration does not com up. Checking the advise summary/electronic payments ect there is no record of the pay.   

[Melisa_D]

Hi @SBartlett1986, 

Thank you for your post. We have a script that we can run for resolve this, can you please confirm your last 4 digits of your product serial number and file ID (This can be found by going to Help > About MYOB AccountRight) so I can have this arranged for you. 

[SBartlett1986]

Thanks Melissa,

0573 - serial number 

30 File ID

will I have to put this pay through again?

[Melisa_D · Accepted solution]

Hi @SBartlett1986, 

Thank you for confirming those details. I've had the script run over your file you should now be able to process the payroll, you will however need to process the pays again. (You can always check the transaction journal first before re doing the payroll to ensure it's not recorded to avoid duplication)

Please do let me know how you go.