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DavidBern's avatar
DavidBern
Contributing Cover User
2 years ago
Solved

emails bounce back

can you please check an email address for black listing in your system thank you 

  • Yanike_S's avatar
    Yanike_S
    2 years ago

    Hi DavidBern DW 

     

    I just checked this email and it was indeed blacklisted. I have now removed this from the blacklist. Let me know if this has solved it for you.

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi DavidBern 

     

    Thanks for your post. Generally speaking, we don't backlist emails at our end from receiving MYOB communications. Usually the receiver needs to check their spamfolder or whitelist emails with the domain: apps.myob.com. However, if you would like to send me a private message on the Forum with the email address and your product's serial number I would be happy to take a look into the account.

    • DW's avatar
      DW
      Contributing Cover User
      2 years ago

      thanks for responding Yaniki_S

       

      please forgive my technical ignorance. When I click on the send me a private message link I end up on the Private Messages page but seems the only option is to start a new post that doesnt look to be private. What am I missing?

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        2 years ago

        Hi DavidBern DW 

         

        It seems you have logged in with a different account the second time. I have given both usernames access to private messages now, so please try again.