Forum Discussion

Scottyg71's avatar
Scottyg71
Contributing User
2 years ago

Customer Sales Summary report timing out

Why does the summary customer report time out.  Am only running for a one month period.  Detail one works fine. Scott
Sam_R's avatar
Sam_R
Former Staff

Hi Scottyg71,

 

Thanks for your post. 

 

Could you please confirm the version of AccountRight you are using? (Help>About MYOB AccountRight>Build:__?)

Scottyg71's avatar
Scottyg71
Contributing User
2 years ago

2022.4.24.6510

cheers

  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Scottyg71,

     

    Thanks for confirming that. 

     

    If your file is online, does this timeout error also occur when you run the report in the browser version of AccountRight? 

    • Scott_Generus's avatar
      Scott_Generus
      Experienced User
      2 years ago

      It also doesnt work in the browser view 9even though I dont normally do that)

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi Scott_Generus Scottyg71,

         

        Thanks for letting me know.

         

        If you're experiencing this error I would recommend taking a look at the below post in regards to applying the timeout extender:

         

        If the issue persists after applying the above, please let me know.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.