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Christine07's avatar
Christine07
User
5 years ago
Solved

ATO Error Message for Taxable Payments Annual Report (TPAR) 2019

Hi   I have been trying to test lodge my TPAR file with the ATO and I keep getting an error message stating that it failed due to the following reason:   "Reason: Please contact your software dev...
  • Gayathri's avatar
    Gayathri
    5 years ago

    Hi Christine07,

     

    Thank you for the post!

     

    There are a couple of things that can produce that particular error. The first is that the Empdupe file has been opened and edited in another program, which upsets the formatting of the file. This would make the file unusable by the ATO for reporting purposes.

     

    The other common cause comes from the address or company name fields. Specifically that there may be an illegal or invalid character entered into the fields. To help resolve this you would need to go into the company details on the preparing of the payment summaries and overtype all of the information with the same details.

     

    Thank you.

Christine07's avatar
Christine07
User

Hi Gayathri

 

Thanks for your reply.  When I redid the report this morning on my local desktop I did not open the file in any program.  I did nothing more than save the TPAR file on my local desktop and went straight to the ATO Business Portal to do the test lodge.

 

I redid the report again just now and retyped the company information as you suggested.  Unfortunately the test lodge is still failing with the same message.

 

Any other suggestions?

 

Thanks 

Christine

gavin12345's avatar
gavin12345
Ultimate User
5 years ago

Hi Christine07 

 

Address issue cause 'illegal character' errors, not the error you are reporting. The most common cause is users lodging the wrong file. When saving the lodgment file in MYOB be sure to give the file a clear and distinct file name. Upload the same file. 

 

If problems persist this could be caused by non Windows based servers/computers. Are you using a unix server or a Mac at any point?

 

Check the exact file size of the file when originally created. Then check the exact file size on the computer from which you are trying to lodge. Has the file size changed at all? One byte can make a difference.

 

What is the exact file size and how may Payees are you reporting on?

 

Regards

Gavin

  • Christine07's avatar
    Christine07
    User
    5 years ago

    Hi gavin12345 

     

    My computer is windows based.  This morning I started all over again.  I deleted the existing TPAR file that I created yesterday.  I opened my myob datafile and created a whole new TPAR file.  I have saved the new file on my desktop.  I have not opened it or moved it at all.  The file name that was saved is the default file name myob gives it TPAR.C01 and the file size is 18.5KB or 19,023 bytes.  I am reporting on 21 payees.  

     

    I then logged into the ATO Business Portal and did a test lodge with the file.  The file failed again with the same message (see below):

     

    TEST FAILED FILE FORMAT VALIDATION REPORT

    Your File TPAR.C01 was received by the Australian Taxation Office. File submitted is for test only and is NOT lodged. The file contained errors that prevented processing it further.

    The errors found are listed below. Please correct the errors, then re-test the file before lodging.

     

    ================================================================================
    Validation status: Test failed

    Document name: TPAR.C01

    ATO Reference number: 2512843154997

    File type:

    Date/Time file received: 23/08/2019 08:47:44

    File size (bytes): 19023

    File sent by: Christine 

    Reason: Please contact your software developer. The file size is not a correct multiple of the record length.


    =================================END OF REPORT=================================

     

    As you can see on the error message the file size is still the same.

     

    I am at a loss as to what to do.

    Appreciate your help.

    Thanks

    Christine

    • Gayathri's avatar
      Gayathri
      Former Staff
      5 years ago

      Hi Christine07,

       

      Thank you for the post!

       

      I am sorry for the inconvenience. Could you send me the file which is causing the error through private messages and we would take a look at it and tell you what is causing that error.

       

      Here is a link that will take you to your private messages- Private Messages . You can send us a private message here.

       

      Thank you.

    • gavin12345's avatar
      gavin12345
      Ultimate User
      5 years ago

      Hi Christine07 

       

      Your file should be 19008 bytes. Somewhere MYOB is adding 15 extra bytes.

       

      Certain MYOB fields allow carriage returns, for example address fields. The software should really check for and eliminate these when creating files such as empdupe and tpar files which do not permit these characters - clearly it does not.

       

      Hopefully MYOB will be able identify the problem fields.

       

      Regards

      Gavin