Forum Discussion

Edgy's avatar
Edgy
Experienced Cover User
3 years ago
Solved

Prepare BAS/IAS not loading

For the past few business days I have not been able to load the Prepare BAS/IAS page.  I am using the current 2021.4.0 version and have not had this issue before.  Is this happening to anyone else or...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Edgy 

     

    We are aware that some users are having problems with the BAS not loading in the desktop version. This is being investigated by our teams. In the meantime, you should be able to access your BAS through the browser version. If you haven't used AccountRight in a browser yet this help article, Access AccountRight in a browser, has detailed information to help you.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Edgy's avatar
Edgy
Experienced Cover User

thank you for your help.  The problem half resolved by logging into "Open in Web Browser"  option and choosing Accounting / Prepare BAS/IAS.  Still unable to lodged it, there seems to be an issue there, but will try again later.

 

Update, I then logged in as usual and was able to lodged - problem resolved.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Edgy 

 

That's great to hear, thanks for letting me know.

 

Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.