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CoreyMi's avatar
CoreyMi
Partner
6 years ago
Solved

How to change Employee email in Accountants Enterprise

Hi Everyone,

I am currently trying to troubleshoot my inability to change email addresses for employees in Accountants Enterprise.
The employee in question has been using their account for some time and is successfully linked to my.MYOB.
However, under their employee record the email field displays 'Email Address Goes Here' and I cannot enter a new one.
This as means that when other users attempt to send email alerts to the person in question they are told they do not have an email.

I have tried re-assigning their my.MYOB email but this has not had any effect.

AccountantsEnterprise
email
employee
  • kyla's avatar
    kyla
    6 years ago

    Hi CoreyMi 

     

    To add the email address:

    1. Right-click the Enter Email Address Here hyperlink.
    2. Overtype the existing text with the employee’s email address - just start typing.  
    3. Press Tab once finished to see the employees email address stored in that field.

     

    I hope that helps :smileyhappy:

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  • kyla's avatar
    kyla
    MYOB Staff
    6 years ago

    Hi CoreyMi 

     

    To add the email address:

    1. Right-click the Enter Email Address Here hyperlink.
    2. Overtype the existing text with the employee’s email address - just start typing.  
    3. Press Tab once finished to see the employees email address stored in that field.

     

    I hope that helps :smileyhappy:

    • CoreyMi's avatar
      CoreyMi
      Partner
      6 years ago

      Thank you very much Kyla. Its always the simple things that slip you up.