Online BAS Lodgement Problem

[Parthenon]

My GST setting as quarterly report, however when I lodge it online, the pre-fill only shows 1 month, and I am unable to change the period. Please see the attachment. 

[Earl_HD]

Hi @Parthenon,

Thank you so much for your post and welcome to the Community Forum!

Are you still encountering this issue? If you are, could you kindly reply with a screenshot showing the current lock period and financial year settings in your file? This will help us investigate and assist you further.

Looking forward for your response. 
Regards,
Earl

[Parthenon]

Hi Earl,

Thank you for your reply. Yes, we still have the probelem with online BAS lodgement. Please see attached the screenshots. 

Many thanks, 

[Earl_HD]

Hi @Parthenon,

Thank you for sharing the screenshot. Could you please verify if your BAS Information settings are configured for Quarterly reporting? Kindly refer to the attached screenshot for guidance. 

Please do let me know how you go on this.
Regards,
Earl

[Parthenon]

Hi Earl,

I am using essential Pro, can I please know where can I find BAS info set up?

Many thanks,

[Earl_HD]

Hi @Parthenon,

Thank you for getting in touch, and I apologize for the delayed response. You can locate it within the Business Settings; please refer to the attached screenshot for guidance.

Please do let me know how you go on this.
Regards,
Earl

[Parthenon]

Hi Earl, 

Mine is correct, I have the screenshot attached to my previous email. 

Anyway, I have it attached here again. So its not the set up problem. 

[Parthenon]

Hi Earl, 

Mine is correct, I have the screenshot attached to my previous email. 

Anyway, I have it attached here again. So its not the set up problem. 

[Celia_B]

Hi @Parthenon,

Thank you for getting back to us. I understand that you are still having an issue with your BAS when you lodge it online. My colleague @Earl_HD  has provided you with some steps on how to change the settings, but after following the process you were mentioned that the settings are correct, and we appreciate you sending the screenshots. We have a Help Article: Lodge your activity statements, that has detailed information that can help you check on the issue.  

I hope this helps. You can contact us again if you have questions or concerns. We are happy to help. 

Kind Regards,

Cel