Credit Card surcharge

[SerrinM]

Hello, the credit card surcharge transactions created by MYOB show up when I do my bank recocilation even though the payment has been matched. It seems to me that they have been duplicated? I cannot delete or remove these and will always appear which is frustrating as they don't effect the actual bank transction amount and I can reconcile successfully but i want to know why they still remain.

Please help, many thanks from Serrin.

[Tracey_H]

Hi @SerrinM 

Thanks for your post. The Help Article, Customer surcharging for online payments, has information on how the surcharge is recorded in the software.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.