MicheleMichel's avatar
MicheleMichel
User
8 months ago
Status:
New

BPAY surcharge

Hi

When is MYOB going to give us the option of adding a surcharge to an invoice paid by BPAY or letting us remove that option of payment- it is a serious and expensive oversight!

8 Comments

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  • LCrowhurst's avatar
    LCrowhurst
    Trusted Cover User
    8 months ago
    MicheleMichel wrote:

    Hi

    When is MYOB going to give us the option of adding a surcharge to an invoice paid by BPAY or letting us remove that option of payment- it is a serious and expensive oversight!

    i agree.....weve been caught out a few times. :manfrustrated:

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi MicheleMichel, and LCrowhurst,

    Thank you so much for your post and my apologies for the late response.  

    Thank you so much for your suggestion. I recommend showing your support here on the AccountRight Idea Exchange titled "Online Payments: BPay Surcharge." This is where we will also share any future updates related to this topic. Your support can make a significant difference. 

    Please do let us know if you have further queries and one of us will be happy to assist you!
    Regards,
    Earl

    • LCrowhurst's avatar
      LCrowhurst
      Trusted Cover User
      8 months ago
      Earl_HD wrote:

      Hi MicheleMichel, and LCrowhurst,

      Thank you so much for your post and my apologies for the late response.  

      Thank you so much for your suggestion. I recommend showing your support here on the AccountRight Idea Exchange titled "Online Payments: BPay Surcharge." This is where we will also share any future updates related to this topic. Your support can make a significant difference. 
      Please do let us know if you have further queries and one of us will be happy to assist you!
      Regards,
      Earl

      hi Earl

       

      were using MYOB Business not AR...is there the same for business?

  • Yvette11's avatar
    Yvette11
    User
    5 months ago
    MicheleMichel wrote:

    Hi

    When is MYOB going to give us the option of adding a surcharge to an invoice paid by BPAY or letting us remove that option of payment- it is a serious and expensive oversight!

     

    I agree, BPAY is incredibly expensive.

    Would be nice to be able to choose which online payments we would like to offer, rather than an all or none approach.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      5 months ago

      Hi Yvette11,

      Thanks for your post and welcome to the Community Forum! 

      We recognize the significance of this feature for you, and we have already forwarded this request to the relevant team. It may be considered for inclusion in a future update. Thank you for your understanding.

      Feel free to post again if you have further queries and one of us will be happy to assist you.
      Regards,
      Earl

  • Think1's avatar
    Think1
    Experienced User
    3 months ago

    I agree!  It's getting beyond a joke - time to complain to feedback@myob.com and ACCC.