The BPAY surcharge issue needs to be addressed urgently. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service. I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.

Hi Celia_B Thanks for the confirmation of the issues which I am aware of - but the ability to turn off BPAY is the issue I, and many others, would like resolved ASAP. Other accounting software does not have BPAY linked with their online payment options and surely a company as experienced as MYOB should be able to get this resolved quickly. Having a check box option would still allow businesses to reatin the BPAY feature if desired, but also accommodate those businesses which have no desire to be slugged an exhorbitant fee when it isn't necessary.

So another month has passed and nothing has been done, I sense a pattern here. MYOB doesn't give a hoot about what we need. Whilst the rest of the online payment thing works quite well, the disappointment abotu BPAY continues.Payments take ages to hit our accounts, notifcations take just as long, which is totally useless if you need quick payments from your customers in a service industry.Please give us the option to turn BPAY off!!!

If only this forum wouldn't be full of these kinds of posts assuring us our input is valuable and you're working on a solution. They've become empty meaningless words and the sad thing is that your tech support is no better. Very disapointing considering MYOB used to a premier product.

I was approved and ready to start using online payments.I have disabled it after realising that:Onforwarding the costs meant "most of the costs" - 0.25cBpay was going to charge me all the feesBpay couldn't be turned offWhen they fix it, which I'm sure they will (eventually), I'll turn it back on. Also, why pay us the surcharge fees then take them out later? Could you not just keep them and pay us our invoice amount? Till then, I'll keep using square for Credit card payments.

RDes wrote:The BPAY surcharge issue needs to be addressed urgently. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service. I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.we agree with the following points 100%. 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the servicewe had another client pay today with bpay :manfrustrated: its not easy to find and fee associated and as RDes said it negates the benefit of the service.

Online Payments - BPAY | MYOB Community

LCrowhurst
Trusted Cover User
2 years ago
RDes wrote:
The BPAY surcharge issue needs to be addressed urgently. Can we please have either:

1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or
2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.

I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.
we agree with the following points 100%.
1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or
2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service
we had another client pay today with bpay :manfrustrated: its not easy to find and fee associated and as RDes said it negates the benefit of the service.
AmandaCL
MYOB Moderator
5 months ago
Hey RDes

We’ve taken your feedback onboard. We are working to improve online invoice payments and provide greater control when it comes to selecting your preferred payment options.

*Edited 30/07 with new information below in bold
The ability to turn off BPAY is coming in a couple of weeks, please keep an eye out for emails & in product messaging to inform you of this change.

Cheers, Amanda.
- LCrowhurst
  Trusted Cover User
  5 months ago
  Hi Amanda is that for every transaction you can remove the bpay? ie if we raise the support ticket can you remove it permanently?
  - AmandaCL
    MYOB Moderator
    5 months ago
    Hey LCrowhurst
    
    Future functionality will give you the ability to turn on/off BPAY payments. You won't be able to remove it permanently but you'll be able to switch it off.
    
    Cheers, Amanda.
Celia_B
MYOB Staff
2 years ago
Hi RDes

Thanks for your post. Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

For the BPAY surcharge fees, Standard fees are apply, however currently surcharging cannot be passed on to the payee. BPAY has no ability to surcharge.

BPAY has no ability to turned off at the moment.

I hope these helps. If you need further assistance feel free to post again. We're happy to assist you.

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Best Regards,

Cel
- RDes
  2 years ago
  Hi Celia_B
  
  Thanks for the confirmation of the issues which I am aware of - but the ability to turn off BPAY is the issue I, and many others, would like resolved ASAP. Other accounting software does not have BPAY linked with their online payment options and surely a company as experienced as MYOB should be able to get this resolved quickly.
  
  Having a check box option would still allow businesses to reatin the BPAY feature if desired, but also accommodate those businesses which have no desire to be slugged an exhorbitant fee when it isn't necessary.
  - Aaron76
    Contributing Cover User
    2 years ago
    I was approved and ready to start using online payments.
    I have disabled it after realising that:
    Onforwarding the costs meant "most of the costs" - 0.25c
    Bpay was going to charge me all the fees
    Bpay couldn't be turned off
    When they fix it, which I'm sure they will (eventually), I'll turn it back on.
    
    Also, why pay us the surcharge fees then take them out later? Could you not just keep them and pay us our invoice amount?
    
    Till then, I'll keep using square for Credit card payments.
- igatax
  Partner
  11 months ago
  Not even close as an acceptable answer. All you've done is acknowledged the grievance. Which I share.
  - Leneth_A
    MYOB Staff
    11 months ago
    Hi igatax,
    
    Thanks for your post and welcome here to the Community Forum. We apologize for any inconvenience this may have caused you. We value your patience and understanding during this time.
    
    I've confirmed that one of our moderators, Genreve_S, has already addressed your initial post in the community. We will now close this thread. If you come across any additional issues, please feel free to initiate a new post, and one of our moderators will be available to assist you.
    
    Cheers,
    Leneth
AmandaCL
MYOB Moderator
3 months ago
Hey RDes

These changes are now live across AccountRight and MYOB Business! More information can be found on this page! If you have any further questions, feel free to reach out.