Credit Card Refunds when customers used Online Payment option
Hi, we hire out our venue and collect security bond payments and refund them when there are no issues after the venue hire. Here are some questions we have: 1. Is there a time limit for when we can process the refund? (example: today they make the payment through a credit card using MYOB online and the event is next year in 2027, can we still refund the bond payment to the same credit card next July 2027?) 2. If the bond is $1,000 and they paid using credit card on MYOB online payment and there was some damages and we charged $700 for the damages, can we do a partial refund of $300 to the same credit card? 3. We understand we can't do the refunds ourselves and have to contact MYOB - is contacting MYOB a straightforward process or does it take very long for MYOB to approve and process the refund? We have 1 week after the event to process the refund. Thank you.
Online Payments - BPAY
The BPAY surcharge issue needs to be addressed urgently. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or 2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service. I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.
Online payments not working
Has any found a solution to the online payments disaster that has been occurring from May 29th onwards? - I am receiving the email to say a customer has paid but its not getting marked as paid on MYOB. - MYOB is not settling the funds to my bank. There is over $10,000 that customers have paid but I have not received - I have emailed MYOB support 3 days ago with no reply - The only way I can see around this is stop online payments altogether and go back to bank transfers and pain manually mark off payments every night. Can anyone think of another solution? I really dont want to go back to trying to figure out who did a bank transfer and put "My invoice" in the description. Thanks