Online Payment System - Fees
Hi I have just setup the online payment system for customers to pay invoices directly from the invoice. I have chosen the settings to charge the customer for the surcharge fees if they choose Paypal or Credit Card. My first customer who has used it to pay via paypal, I have received an email saying they have paid the lesser amount due to the surcharge?? I'm confused??? Why am I paying the merchant fee when I requested prior to this invoice being sent that the customer pays the surcharge?? Please advise what has happened here as I can't afford to offer this service if it can't charge the customer the surcharge??Online Payments - BPAY
The BPAY surcharge issue needs to be addressed urgently. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or 2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service. I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.
Online payments not working
Has any found a solution to the online payments disaster that has been occurring from May 29th onwards? - I am receiving the email to say a customer has paid but its not getting marked as paid on MYOB. - MYOB is not settling the funds to my bank. There is over $10,000 that customers have paid but I have not received - I have emailed MYOB support 3 days ago with no reply - The only way I can see around this is stop online payments altogether and go back to bank transfers and pain manually mark off payments every night. Can anyone think of another solution? I really dont want to go back to trying to figure out who did a bank transfer and put "My invoice" in the description. Thanks