Credit Card Refunds when customers used Online Payment option
Hi, we hire out our venue and collect security bond payments and refund them when there are no issues after the venue hire. Here are some questions we have: 1. Is there a time limit for when we can process the refund? (example: today they make the payment through a credit card using MYOB online and the event is next year in 2027, can we still refund the bond payment to the same credit card next July 2027?) 2. If the bond is $1,000 and they paid using credit card on MYOB online payment and there was some damages and we charged $700 for the damages, can we do a partial refund of $300 to the same credit card? 3. We understand we can't do the refunds ourselves and have to contact MYOB - is contacting MYOB a straightforward process or does it take very long for MYOB to approve and process the refund? We have 1 week after the event to process the refund. Thank you.🎄 Market-Stall Survival Guide for the Pre-Christmas Rush
Tips to keep you calm, charging, and cashing in. Pre-Christmas is pure magic for creative market stall Solmates: crowds buzzing, gift hunters everywhere, and your stall right in the middle of it all. To help you sail through those long (but glorious) days, here are our best tips to keep things smooth, stress-free, and sales-ready. 🔋 1. Backup batteries = your festive bestie Long days mean long hours on your device. Pack your backup batteries and charging cables — future you will thank past you. 💳 2. Tap to Pay tips (and why your phone case might be the culprit) Tap to pay helps makes market payments quick and fuss free. But here’s the catch: tough cases can block your NFC chip. If you're getting “tap not working” vibes, try popping your case off — it often fixes things instantly. You can also check our Tap to Pay Help articles here. 📱 3. Bring a backup device Your phone is the MVP, but even MVPs have off days. If you’ve got a second mobile phone* bring it along (*check it’s got a compatible NFC chip so it can take payments). One glitch shouldn’t stop your sales. 😬 4. Tech drama? Keep calm and invoice on Even when everything should work perfectly… sometimes it just doesn’t. If tech gremlins strike, here’s your market-day rescue plan: Step 1: Create a quick customer contact Go to More → Customers and suppliers → + Choose Customer Pick Individual or Business Add their email and phone (you can add more than one email) Save Step 2: Send them an invoice they can pay online Create an invoice with Online Payments and/or PayID turned on, then email it to your customer. They can pay immediately using the Pay now button — no tapping required. (And yes… there’s always cash as a backup!) ✨ 5. Most importantly — enjoy the moment People stop at your stall because your work speaks to them. They love what you make. So breathe, smile, and soak it all in. The rest will work itself out.
Online Payment System - Fees
Hi I have just setup the online payment system for customers to pay invoices directly from the invoice. I have chosen the settings to charge the customer for the surcharge fees if they choose Paypal or Credit Card. My first customer who has used it to pay via paypal, I have received an email saying they have paid the lesser amount due to the surcharge?? I'm confused??? Why am I paying the merchant fee when I requested prior to this invoice being sent that the customer pays the surcharge?? Please advise what has happened here as I can't afford to offer this service if it can't charge the customer the surcharge??Online Payments - BPAY
The BPAY surcharge issue needs to be addressed urgently. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or 2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service. I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.Online payments not working
Has any found a solution to the online payments disaster that has been occurring from May 29th onwards? - I am receiving the email to say a customer has paid but its not getting marked as paid on MYOB. - MYOB is not settling the funds to my bank. There is over $10,000 that customers have paid but I have not received - I have emailed MYOB support 3 days ago with no reply - The only way I can see around this is stop online payments altogether and go back to bank transfers and pain manually mark off payments every night. Can anyone think of another solution? I really dont want to go back to trying to figure out who did a bank transfer and put "My invoice" in the description. Thanks
