🎄 Market-Stall Survival Guide for the Pre-Christmas Rush
Tips to keep you calm, charging, and cashing in. Pre-Christmas is pure magic for creative market stall Solmates: crowds buzzing, gift hunters everywhere, and your stall right in the middle of it all. To help you sail through those long (but glorious) days, here are our best tips to keep things smooth, stress-free, and sales-ready. 🔋 1. Backup batteries = your festive bestie Long days mean long hours on your device. Pack your backup batteries and charging cables — future you will thank past you. 💳 2. Tap to Pay tips (and why your phone case might be the culprit) Tap to pay helps makes market payments quick and fuss free. But here’s the catch: tough cases can block your NFC chip. If you're getting “tap not working” vibes, try popping your case off — it often fixes things instantly. You can also check our Tap to Pay Help articles here. 📱 3. Bring a backup device Your phone is the MVP, but even MVPs have off days. If you’ve got a second mobile phone* bring it along (*check it’s got a compatible NFC chip so it can take payments). One glitch shouldn’t stop your sales. 😬 4. Tech drama? Keep calm and invoice on Even when everything should work perfectly… sometimes it just doesn’t. If tech gremlins strike, here’s your market-day rescue plan: Step 1: Create a quick customer contact Go to More → Customers and suppliers → + Choose Customer Pick Individual or Business Add their email and phone (you can add more than one email) Save Step 2: Send them an invoice they can pay online Create an invoice with Online Payments and/or PayID turned on, then email it to your customer. They can pay immediately using the Pay now button — no tapping required. (And yes… there’s always cash as a backup!) ✨ 5. Most importantly — enjoy the moment People stop at your stall because your work speaks to them. They love what you make. So breathe, smile, and soak it all in. The rest will work itself out.35Views0likes0CommentsOnline payments from customers
We are now verified for online payments from our customers. It is my understanding that as soon as a customer pays their invoice via the link, that their invoice status will be updated to 'paid' even though the funds could take 1-2 days to reach our bank account. Is this, however, correct? We have a situation whereby a customer has paid us via Paypal and the funds have left their bank account but our invoice is still showing as outstanding. Thanks in advance for your feedback.Solved71Views0likes2CommentsOnline Payment System - Fees
Hi I have just setup the online payment system for customers to pay invoices directly from the invoice. I have chosen the settings to charge the customer for the surcharge fees if they choose Paypal or Credit Card. My first customer who has used it to pay via paypal, I have received an email saying they have paid the lesser amount due to the surcharge?? I'm confused??? Why am I paying the merchant fee when I requested prior to this invoice being sent that the customer pays the surcharge?? Please advise what has happened here as I can't afford to offer this service if it can't charge the customer the surcharge??Have received an online payment, and it hasnt been automatically linked to a sale
Hi all, The other day I received an online credit card payment (reference is all the random letters and numbers like others I have received). The problem is this payment hasnt been automatically linked to the sale or customer. I know who the payment is from and for which invoice it is for. I have received other online payments within a few days of this one which have linked correctly, so Im not sure why this one hasnt. The amount obviously isnt the exact amount of the invoice due to the fees and oncharge etc. What do I do from here? I know in the past I had this issue when I had first started using the online payment feature, and it was a MYOB update that fixed it (I had posted in this forum about it https://community.myob.com/discussions/arbanking/online-payments-not-getting-allocated-nz/854550), but as other payment have worked this time it just seems like a one off issue? Using Accountright Plus NZ 2024.11.1.13 on desktop Any help appreciated, thanksSolved91Views0likes1CommentOnline Payments - BPAY
The BPAY surcharge issue needs to be addressed urgently. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or 2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service. I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.1.6KViews8likes24CommentsOnline payments not working
Has any found a solution to the online payments disaster that has been occurring from May 29th onwards? - I am receiving the email to say a customer has paid but its not getting marked as paid on MYOB. - MYOB is not settling the funds to my bank. There is over $10,000 that customers have paid but I have not received - I have emailed MYOB support 3 days ago with no reply - The only way I can see around this is stop online payments altogether and go back to bank transfers and pain manually mark off payments every night. Can anyone think of another solution? I really dont want to go back to trying to figure out who did a bank transfer and put "My invoice" in the description. Thanks203Views0likes2CommentsAccountRight closing off incorrect invoices with my merchant settlement figure
Hi community Does anyone else have this problem. Our eftpos settlement happens every evening and on random occasions Accountright auto matches the figure to outstanding invoices on the system. It is just so frustrating. Random invoices get closed by the system that should not be closed. I have reached out to MYOB on a number of occasions to let them know of the glitch but have not heard anything back. Hopefully I am not the only one as it takes such a long time to track down. I have to make sure every day that the settlement from our eftpos machine doesn't get gobbled up by the system matching it to a coincedently similar open invoice on the sytem. Arrgggg.