Have received an online payment, and it hasnt been automatically linked to a sale

Hi all,

The other day I received an online credit card payment (reference is all the random letters and numbers like others I have received). The problem is this payment hasnt been automatically linked to the sale or customer.

I know who the payment is from and for which invoice it is for.

I have received other online payments within a few days of this one which have linked correctly, so Im not sure why this one hasnt.

The amount obviously isnt the exact amount of the invoice due to the fees and oncharge etc.

What do I do from here?

I know in the past I had this issue when I had first started using the online payment feature, and it was a MYOB update that fixed it (I had posted in this forum about it https://community.myob.com/discussions/arbanking/online-payments-not-getting-allocated-nz/854550), but as other payment have worked this time it just seems like a one off issue?

Using Accountright Plus NZ 2024.11.1.13 on desktop

Any help appreciated, thanks