Forum Discussion

ryadre's avatar
ryadre
Trusted User
3 months ago
Solved

Have received an online payment, and it hasnt been automatically linked to a sale

Hi all,   The other day I received an online credit card payment (reference is all the random letters and numbers like others I have received). The problem is this payment hasnt been automatically ...
match transaction
online payments
  • Shella_A's avatar
    Shella_A
    3 months ago

    Hi ryadre,

     

    Payment not being automatically linked to the sale or customer could be due to the fees and on charges affecting the exact amount. You can manually match the payment to the correct invoice. See this link for detailed instructions.

     

     

    Kind regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator
3 months ago

Hi ryadre,

 

Payment not being automatically linked to the sale or customer could be due to the fees and on charges affecting the exact amount. You can manually match the payment to the correct invoice. See this link for detailed instructions.

 

 

Kind regards,

Shella

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