AccountRight closing off incorrect invoices with my merchant settlement figure

Question

Hi community&nbsp;Does anyone else have this problem.&nbsp; Our eftpos settlement happens every evening and on random occasions Accountright auto matches the figure to outstanding invoices on the system.&nbsp; It is just so frustrating.&nbsp; &nbsp;Random invoices get closed by the system that should not be closed.&nbsp; I have reached out to MYOB on a number of occasions to let them know of the glitch but have not heard anything back.&nbsp; Hopefully I am not the only one as it takes such a long time to track down.&nbsp; I have to make sure every day that the settlement from our eftpos machine doesn't get gobbled up by the system matching it to a coincedently similar open invoice on the sytem.&nbsp; Arrgggg.&nbsp;

samaram · Answer

Hi&nbsp;MichelleBerndt&nbsp;
&nbsp;
Welcome to the Community Forum.&nbsp;If your customer payments are automatically matching to incorrect deposits, then you can turn the preference for auto-matching off.
&nbsp;
To do this; Go to the&nbsp;Setup&nbsp;menu &gt;&nbsp;Preferences&nbsp;&gt;&nbsp;Banking&nbsp;tab and untick the "Auto-approve bank transactions matched to MYOB transactions" and the "Auto-allocate bank transactions to outstanding MYOB invoices or bills" options.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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AccountRight closing off incorrect invoices with my merchant settlement figure

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