Forum Discussion

JoWood's avatar
JoWood
Experienced User
2 years ago

Incorrect amounts

Any advice on how to correct an incorrect amount put on an invoice for payment and then processed as paid with the same incorrect amount, but paid through the bank with the correct amount.

  • Hi JoWood 

     

    Thank you for your post 

     

    The best way to correct this would be by deleting the incorrect payment by going to the activity of the invoice. However, if the transaction has been reconciled it cannot be saved and cannot be edited. In this case, you would have to first undo the reconciliation for that period, delete the payment and reapply it to the correct invoices. 
     

    Let me know how you go, and if you still need further assistance with this feel free to post again. I'm happy to assist. 

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers, 

    Cel

     

2 Replies

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator

    Hi JoWood 

     

    Thank you for your post 

     

    The best way to correct this would be by deleting the incorrect payment by going to the activity of the invoice. However, if the transaction has been reconciled it cannot be saved and cannot be edited. In this case, you would have to first undo the reconciliation for that period, delete the payment and reapply it to the correct invoices. 
     

    Let me know how you go, and if you still need further assistance with this feel free to post again. I'm happy to assist. 

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers, 

    Cel

     

    • JoWood's avatar
      JoWood
      Experienced User

      Thank you so much for your assistance...  Success!!!