Online Payment System - Fees
Hi I have just setup the online payment system for customers to pay invoices directly from the invoice. I have chosen the settings to charge the customer for the surcharge fees if they choose Paypal or Credit Card. My first customer who has used it to pay via paypal, I have received an email saying they have paid the lesser amount due to the surcharge?? I'm confused??? Why am I paying the merchant fee when I requested prior to this invoice being sent that the customer pays the surcharge?? Please advise what has happened here as I can't afford to offer this service if it can't charge the customer the surcharge??