Online payments from customers
We are now verified for online payments from our customers. It is my understanding that as soon as a customer pays their invoice via the link, that their invoice status will be updated to 'paid' even though the funds could take 1-2 days to reach our bank account. Is this, however, correct? We have a situation whereby a customer has paid us via Paypal and the funds have left their bank account but our invoice is still showing as outstanding. Thanks in advance for your feedback.
Hey LJZ,
Nice work getting online payments verified. You’re spot on! When a customer pays via the invoice’s Pay Now link, the invoice changes to paid, even if the money takes a day or two to land in your bank. Given your PayPal payer’s funds have left their account but that invoice still shows as outstanding, it's best to reach out to our team. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They'll check what's happening behind the scenes and help you sort it out.
Cheers,
Doreen
