Forum Discussion

LJZ's avatar
LJZ
Experienced User
7 months ago
Solved

Online payments from customers

We are now verified for online payments from our customers. It is my understanding that as soon as a customer pays their invoice via the link, that their invoice status will be updated to 'paid' even...
online payments
  • Doreen_P's avatar
    Doreen_P
    7 months ago

    Hey LJZ,

     

    Nice work getting online payments verified. You’re spot on! When a customer pays via the invoice’s Pay Now link, the invoice changes to paid, even if the money takes a day or two to land in your bank. Given your PayPal payer’s funds have left their account but that invoice still shows as outstanding, it's best to reach out to our team. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They'll check what's happening behind the scenes and help you sort it out.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
7 months ago

Hey LJZ,

 

Nice work getting online payments verified. You’re spot on! When a customer pays via the invoice’s Pay Now link, the invoice changes to paid, even if the money takes a day or two to land in your bank. Given your PayPal payer’s funds have left their account but that invoice still shows as outstanding, it's best to reach out to our team. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They'll check what's happening behind the scenes and help you sort it out.

 

Cheers,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.