Online Payments - BPAY
The BPAY surcharge issue needs to be addressed urgently. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do w...
Forum Discussion
Hi RDes
Thanks for your post. Welcome to the MYOB Community Forum, I hope you find plenty of useful information.
- For the BPAY surcharge fees, Standard fees are apply, however currently surcharging cannot be passed on to the payee. BPAY has no ability to surcharge.
- BPAY has no ability to turned off at the moment.
I hope these helps. If you need further assistance feel free to post again. We're happy to assist you.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Best Regards,
Cel
Hi Celia_B
Thanks for the confirmation of the issues which I am aware of - but the ability to turn off BPAY is the issue I, and many others, would like resolved ASAP. Other accounting software does not have BPAY linked with their online payment options and surely a company as experienced as MYOB should be able to get this resolved quickly.
Having a check box option would still allow businesses to reatin the BPAY feature if desired, but also accommodate those businesses which have no desire to be slugged an exhorbitant fee when it isn't necessary.
I was approved and ready to start using online payments.
I have disabled it after realising that:
- Onforwarding the costs meant "most of the costs" - 0.25c
- Bpay was going to charge me all the fees
- Bpay couldn't be turned off
When they fix it, which I'm sure they will (eventually), I'll turn it back on.
Also, why pay us the surcharge fees then take them out later? Could you not just keep them and pay us our invoice amount?
Till then, I'll keep using square for Credit card payments.
Hi Aaron76,
Thanks for your post. The feedback is much appreciated.
Generally, some people using Online Invoice Payment want the surcharges to be recorded on the ledger accounts hence sending us the money to then charge it again so it affects the accounts on the file. Also, Online invoice payments just charge you if the payment has gone through and customers could opt out of it as they choose. Rest assured we will raise this concern to the team.
If you have any other concerns or questions feel free to let us know. We are happy to help.
Cheers,
Genreve
Hi RDes
Thank you for getting back to us.
As of the moment Turning off the BPAY option is currently not available on the system. We appreciate your feedback and thank you for your suggestion. Rest assured that we'll be raising this through the required team.
Feel free to post again if you need further assistance in the future. We're happy to help
Thanks
Cel
Not even close as an acceptable answer. All you've done is acknowledged the grievance. Which I share.
Hi igatax,
Thanks for your post and welcome here to the Community Forum. We apologize for any inconvenience this may have caused you. We value your patience and understanding during this time.
I've confirmed that one of our moderators, Genreve_S, has already addressed your initial post in the community. We will now close this thread. If you come across any additional issues, please feel free to initiate a new post, and one of our moderators will be available to assist you.
Cheers,
Leneth
