Thanks for your post, and welcome to the MYOB Community Forum.
When you requested the deactivation of your company file, were you provided with a case or reference number? If yes, kindly provide it so we can have it checked and follow up as well.
Please be informed that we will be closing the thread now since we were not able to receive a response from you. Feel free to post again if you encounter any further issues. We are happy to assist.