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Deactivation of company file

Gracie_B
Gracie_B
Gracie_B
Cover User

2Posts

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2 Posts
Cover User
Australia
September
New
September
New

I asked for a company file to be deactivated 7 days ago and still no action.  How long is it taking currently to have support help after ticket raised?

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4 Comments
Doreen_P
MYOB Moderator
3,446 Posts
MYOB Moderator
September
September

Hi, @Gracie_B 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

When you requested the deactivation of your company file, were you provided with a case or reference number? If yes, kindly provide it so we can have it checked and follow up as well.

 

Best regards,

Doreen

Gracie_B
2 Posts
Cover User
October
October

The first Reference number is 01458990 and 7 days latter i re-submitted and the second reference number is 01465883.


Thanks

Gracie

Doreen_P
MYOB Moderator
3,446 Posts
MYOB Moderator
October
October

Hi, @Gracie_B

 

We would like to follow up on your concern. Please let us know if you still need further assistance with this. Don't hesitate to reach out to us.

 

Best regards,

Doreen

Doreen_P
MYOB Moderator
3,446 Posts
MYOB Moderator
October
October

Hi, @Gracie_B 

 

Please be informed that we will be closing the thread now since we were not able to receive a response from you. Feel free to post again if you encounter any further issues. We are happy to assist.

 

Best regards,

Doreen

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