Not all emails are being sent via AccountRight

[WCEC]

Hi,

Recently switched from sending emails via Outlook to AccountRight.

Have noticed that random emails (payslips, remittance advices) are not being sent.  It's usually just one email that doesn't send.  And it's random, I can't identify a pattern.

I am having to check my Sent Emails each time now and re-send the ones that were not sent the first time.  It does re-send successfully the second time round.  I don't want to have to check each time. I need to have confidence that all emails are successfully sent, particularly with payslips, this is legal requirement.

Thank you.

[Earl_HD]

Hi @WCEC 

Thank you so much for your post. if your company file is online, you can send emails straight from AccountRight. When your file is offline you will have to use Outlook to send emails Make sure you have to correct settings for this: Sending emails using Microsoft Outlook.

 
Please do let me know if you have further queries and I'll be happy to help.
Cheers,
Earl