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Product Ideas

make surcharges more obvious for the customer

Trusted Cover User

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82 Posts
Trusted Cover User
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it's great that Paypal is now available as an option for online invoice payments - however, the surcharge seems to be a nasty surprise for the payer - it is not very obvious that they are being charged the surcharge, the only clue is in the payment amount, which is easily overlooked.
payment by credit card does display a line with the surcharge, but it doesn't really stand out (faded grey text) and is also easily missed. 

We've had a few calls now from disgruntled customers who didn't see the surcharge.  

I would like to see the surcharge to be displayed more clearly for all payment methods.

1 Comment
Leneth_A
MYOB Moderator
2,009 Posts
MYOB Moderator

Hi @sues0204 Thank you for your suggestion regarding the surcharge of your customers to be displayed clearly for all the payment methods.

Your ideas and feedback are greatly appreciated. We'll relay your idea/feedback to the relevant team.