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Customer payment declined. How to reconcile this?

luci2727
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Customer payment declined. How to reconcile this?

One of our customers pays via monthly direct debit. His last payment was included in a bulk entry, however his bank recalled the funds so it came out again the next day as a withdrawal. It is set up as auto-retry, and the payment was made again today. How do I record this in MYOB so that I can reconcile the withdrawal and then his second payment? I hope this makes sense!

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LRBooks61
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Re: Customer payment declined. How to reconcile this?

Hi

indeed it does make sense

 

i suggest you leave the original payment as is

the returned payment and subsequent payment code to exactly the same account code and tax code, I suggest a clearing account if you have one , or just the usual expense code you use

 

hope that helps

 

Lisa

luci2727
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Experienced Cover User
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Re: Customer payment declined. How to reconcile this?

Many thanks for your help. I did exactly this and used the suspense account.

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