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Customer payment declined. How to reconcile this?
One of our customers pays via monthly direct debit. His last payment was included in a bulk entry, however his bank recalled the funds so it came out again the next day as a withdrawal. It is set up as auto-retry, and the payment was made again today. How do I record this in MYOB so that I can reconcile the withdrawal and then his second payment? I hope this makes sense!
Hi
indeed it does make sense
i suggest you leave the original payment as is
the returned payment and subsequent payment code to exactly the same account code and tax code, I suggest a clearing account if you have one , or just the usual expense code you use
hope that helps
Lisa