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luci2727's avatar
luci2727
Experienced Cover User
3 years ago
Solved

Customer payment declined. How to reconcile this?

One of our customers pays via monthly direct debit. His last payment was included in a bulk entry, however his bank recalled the funds so it came out again the next day as a withdrawal. It is set up ...
  • Genreve_S's avatar
    Genreve_S
    3 years ago

    Hi Northern2020 

    The Help Article you linked in your reply is only a guide for refunds that are not electronic.

    What we could do is follow through with this Help Article Paying customer refunds electronically. This is a step-by-step guide to paying the customer using an ABA file. 

     

    Cheers 

    Genreve

LRBooks61's avatar
LRBooks61
Ultimate Cover User
3 years ago

Hi

indeed it does make sense

 

i suggest you leave the original payment as is

the returned payment and subsequent payment code to exactly the same account code and tax code, I suggest a clearing account if you have one , or just the usual expense code you use

 

hope that helps

 

Lisa

  • luci2727's avatar
    luci2727
    Experienced Cover User
    3 years ago

    Many thanks for your help. I did exactly this and used the suspense account.

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payment declined. How to reconcile this?","id":"message:778928","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:135486"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Banking"},"conversation":{"__ref":"Conversation:conversation:778928"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:778928"},"body@stripHtml({\"truncateLength\":200})":" One of our customers pays via monthly direct debit. His last payment was included in a bulk entry, however his bank recalled the funds so it came out again the next day as a withdrawal. It is set up ...","body@stringLength":"380","rawBody":"

One of our customers pays via monthly direct debit. His last payment was included in a bulk entry, however his bank recalled the funds so it came out again the next day as a withdrawal. It is set up as auto-retry, and the payment was made again today. How do I record this in MYOB so that I can reconcile the withdrawal and then his second payment? I hope this makes sense!

","kudosSumWeight":0,"postTime":"2022-09-05T13:03:43.232+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:778928_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":592},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

One of our customers pays via monthly direct debit. His last payment was included in a bulk entry, however his bank recalled the funds so it came out again the next day as a withdrawal. It is set up as auto-retry, and the payment was made again today. How do I record this in MYOB so that I can reconcile the withdrawal and then his second payment? I hope this makes sense!

"},"Conversation:conversation:778928":{"__typename":"Conversation","id":"conversation:778928","solved":true,"topic":{"__ref":"ForumTopicMessage:message:778928"},"lastPostingActivityTime":"2022-09-07T10:57:53.722+10:00","lastPostTime":"2022-09-07T10:57:53.722+10:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:778928":{"__typename":"ModerationData","id":"moderation_data:778928","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:778928_1":{"__typename":"Revision","id":"revision:778928_1","lastEditTime":"2022-09-05T13:03:43.232+10:00"},"AcceptedSolutionMessage:message:779026":{"__typename":"AcceptedSolutionMessage","id":"message:779026","conversation":{"__ref":"Conversation:conversation:778928"},"author":{"__ref":"User:user:132343"},"revisionNum":1,"uid":779026,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumTopicMessage:message:778928"},"subject":"Re: Customer payment declined. How to reconcile this?","moderationData":{"__ref":"ModerationData:moderation_data:779026"},"body":"

Hi

indeed it does make sense

 

i suggest you leave the original payment as is

the returned payment and subsequent payment code to exactly the same account code and tax code, I suggest a clearing account if you have one , or just the usual expense code you use

 

hope that helps

 

Lisa

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2022-09-05T21:55:34.591+10:00","lastPublishTime":"2022-09-05T21:55:34.591+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":603},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:778928/message:779026","readOnly":true,"editFrozen":false,"body@stringLength":"354","rawBody":"

Hi

indeed it does make sense

 

i suggest you leave the original payment as is

the returned payment and subsequent payment code to exactly the same account code and tax code, I suggest a clearing account if you have one , or just the usual expense code you use

 

hope that helps

 

Lisa

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Many thanks for your help. I did exactly this and used the suspense account.

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