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Infinity10744's avatar
Infinity10744
User
7 months ago
Solved

Reconcile employees payment

Our employees are paid by automatic payment each week. When reconciling, the payments come up as 'Possible match found' but when you try to 'Match transaction' the employee under 'reference' is now a number not a person. This seems to change from week to week. Previously it was a PY xxxx reference number which showed the name of the employee. Now to find out who it is you have click the reference to see who it is. How can this be resolved??? This ?'Upgrade'? has created hours if extra work trying to get back to a system that was working well. In my opinion this 'upgrade' has cause a lot of problems , no IR345, calculating my employees wages  one cent less than they have been paid, no easy access to reports, now this employee numbering problem. Is there a way to sort this out?

Many thanks

  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi Infinity10744,

     

    Thank you for your post. Please allow us to welcome you to the Community forum.

     

    We understand that you're not entirely satisfied with the recent system upgrade, and we want to express our sincere apologies for any inconvenience you may have experienced as a result. We genuinely appreciate your honesty in sharing your comments. We're committed and striving hard to provide the best possible user experience, and we'd like to assure you that your feedback hasn't gone unnoticed. Our development team is actively working to make the necessary improvements to ensure that the system meets your expectations and serves your business effectively.

     

    We valued and appreciated your feedback regarding the system upgrade, and rest assured that we'll pass this on to the relevant team. We also encourage you to share your ideas in our MYOB Business Idea Exchange if there are any features you want to add to the system. Your input will be invaluable in helping us make the necessary adjustments and enhancements to our software.

     

    In the meantime, you'll need to open the reference number to match transactions. You may also refer to this Help article regarding the payroll changes after the upgrade.

     

    Your patience and understanding are genuinely appreciated.

     

    Cheers,

    Princess

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    7 months ago

    Hi Infinity10744,

     

    Thank you for your post. Please allow us to welcome you to the Community forum.

     

    We understand that you're not entirely satisfied with the recent system upgrade, and we want to express our sincere apologies for any inconvenience you may have experienced as a result. We genuinely appreciate your honesty in sharing your comments. We're committed and striving hard to provide the best possible user experience, and we'd like to assure you that your feedback hasn't gone unnoticed. Our development team is actively working to make the necessary improvements to ensure that the system meets your expectations and serves your business effectively.

     

    We valued and appreciated your feedback regarding the system upgrade, and rest assured that we'll pass this on to the relevant team. We also encourage you to share your ideas in our MYOB Business Idea Exchange if there are any features you want to add to the system. Your input will be invaluable in helping us make the necessary adjustments and enhancements to our software.

     

    In the meantime, you'll need to open the reference number to match transactions. You may also refer to this Help article regarding the payroll changes after the upgrade.

     

    Your patience and understanding are genuinely appreciated.

     

    Cheers,

    Princess

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