payment details on new employee not going through to Employee Pays
Have entered all the details of a new employee and the "Base Salary" is showing a $0.00 value even though all card details have been entered for his wage!
As per checking, you can submit what you can before the upgrade and save it, then record the remaining hours somewhere else but not in YourPay. The remaining hours will then be entered into MYOB Business once upgraded, which could be done by using the MYOB Team (the MYOB Business Timesheet app equivalent to YourPay). For further information on how to use the MYOB Team, kindly check out the Help Article: Getting started with MYOB Team - NZ.
Please let us know if you require any further assistance with this.
Thank you for your post. I've run some fix scripts on our back end. Could you please try to log out and log back in to see if the issue still persists?
Please let me know if you require any further assistance with this. I'm happy to assist.
I hope you're doing well. I would like to check back with you regarding your issue with the payroll. Was this resolved? Please let me know if you require any further assistance with this. I'm more than happy to help.
Thank you for getting back at me. I appreciate you letting me know that this issue has been resolved. Please feel free to create a new post whenever you need help in the future. I'm happy to assist.
Cheers,
Princess
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payment details on new employee not going through to Employee Pays","moderationData":{"__ref":"ModerationData:moderation_data:834602"},"body":"
Thank you for your post. I've run some fix scripts on our back end. Could you please try to log out and log back in to see if the issue still persists?
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Please let me know if you require any further assistance with this. I'm happy to assist.
Thank you for your post. I've run some fix scripts on our back end. Could you please try to log out and log back in to see if the issue still persists?
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Please let me know if you require any further assistance with this. I'm happy to assist.
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Cheers,
\n
Princess
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:834602_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:835853":{"__typename":"ModerationData","id":"moderation_data:835853","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:835853":{"__typename":"ForumReplyMessage","uid":835853,"id":"message:835853","revisionNum":1,"author":{"__ref":"User:user:292938"},"readOnly":true,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumTopicMessage:message:834174"},"conversation":{"__ref":"Conversation:conversation:834174"},"subject":"Re: payment details on new employee not going through to Employee Pays","moderationData":{"__ref":"ModerationData:moderation_data:835853"},"body":"
I hope you're doing well. I would like to check back with you regarding your issue with the payroll. Was this resolved? Please let me know if you require any further assistance with this. I'm more than happy to help.
I hope you're doing well. I would like to check back with you regarding your issue with the payroll. Was this resolved? Please let me know if you require any further assistance with this. I'm more than happy to help.
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Cheers,
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Princess
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:835853_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:835881":{"__typename":"ModerationData","id":"moderation_data:835881","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"AcceptedSolutionMessage:message:835881":{"__typename":"AcceptedSolutionMessage","uid":835881,"id":"message:835881","revisionNum":1,"author":{"__ref":"User:user:41743"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:835853"},"conversation":{"__ref":"Conversation:conversation:834174"},"subject":"Re: payment details on new employee not going through to Employee Pays","moderationData":{"__ref":"ModerationData:moderation_data:835881"},"body":"
thank you Princess.. I had to delete his intital input details and start from scratch and reenter all his details and then it has worked ....
thank you Princess.. I had to delete his intital input details and start from scratch and reenter all his details and then it has worked ....
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Thank you for getting back at me. I appreciate you letting me know that this issue has been resolved. Please feel free to create a new post whenever you need help in the future. I'm happy to assist.
Thank you for getting back at me. I appreciate you letting me know that this issue has been resolved. Please feel free to create a new post whenever you need help in the future. I'm happy to assist.
\n
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Cheers,
\n
Princess
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:835948_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:834174"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1743747865485":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1743747865485","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1743747865485":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1743747865485","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1743747865485":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1743747865485","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1743747865485":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1743747865485","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1743747865485":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1743747865485","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1743747865485":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1743747865485","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1743747865485":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1743747865485","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1743747865485":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1743747865485","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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