Invoices sending with Random wrong Information

[kirby26]

Ive now twice sent an invoice and when it gets to the sender it has some random Info nothing to do with my business on the invoice?

Another Glitch MYOB?

[SamaraM]

Hi @kirby26 

If you are finding something unusual on your invoices such as incorrect amounts or contact information for the customer, it is recommended that you do review the invoice and company information in your MYOB Business to ensure that the details are correct.

Should that information be correct, we would love for you to get in touch with our phone-based teams to discuss the situation in more detail as soon as possible. Do ensure that you have the following information handy prior to calling:

• The serial number of the MYOB Business (bottom of the Business Name Menu - top right).
• A copy of the invoice that was sent
• A screenshot of the transaction from within your MYOB Business
• When the email was sent and the recipient(s) of that email

With this information, our frontline teams would be able to closely investigate the email records with our backend teams to see what has occurred.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[kirby26]

Thanks for your reply

The customer is not one in my system at all as well as location that we service.

Can I have someone call me sorry busy i cant afford to be on hold for hours

[SamaraM]

Hi @kirby26 

So that this can be investigated we will need you to contact our phone-based teams on 1300 555 123.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.