When contact details are updated, it does not feed through to the invoice

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mamak
Contributing Cover User
10 Posts
Contributing Cover User
Australia
Contributing Cover User

10Posts

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1Solutions

When contact details are updated, it does not feed through to the invoice

Hi MYOB,

 

I created a new contact without knowing/entering their email address.

I then created a new invoice and saved it until I could get their email.

Then I went back and updated the contact with their email address.

 

I then went to email the invoice I had already created, thinking the contact would be updated, but no, the email pop up to send has the email field blank and I have to manually enter it.

 

This is another glich in the new "upgrade".  Surely, any changes made to contact should also update the invoice they are attached to.  Will this be fixed? 

1 REPLY 1
SamaraM
1,925 Posts
Former Staff
Former Staff

1,925Posts

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Re: When contact details are updated, it does not feed through to the invoice

Hi @mamak 

 

Sorry to see that no one has replied to you yet. Generally, when you update the contact and then email the invoice, it will bring through the email listed on that contact card.

 

Could you provide some more details so I can assist you more; has it only happened once or is it happening to multiple cards? Are you able to provide a screenshot of the card and the emailing window with the blank field?


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Samara

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