Business Pro software

[bookworm3]

Changed our email address on Saturday and now can't get into our file.  Keeps saying "Which User ID do you want to sign in to XXXXX as?"  Left a message through support but have heard nothing.  Working today but can't do anything.  Spent time on phone ringing but to no avail. Please help!!!!!!!!!!

[Leneth_A]

Hi @bookworm3 

Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

I am very sorry you have had this experience with our phone-based team. I understand how valuable your time is. In this matter, can you try to sign in using your old user id or use Administrator as your email and leave the password blank.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

[bookworm3]

That did not help at all.  Now I have gone 2 whole days of not being able to get assistance from anyone

[Leneth_A]

Hi @bookworm3

Thanks for the update. Sorry to hear that it doesn't fix your concern.

Can you please send me a private message with the following information so I can take a look into this for you:

• Serial number 
• Your full name
• Email address you are using to login
• Business name

Cheers,
Leneth