MYOB Team app - 'a problem occurred attempting to load MYOB team. please try again late

[Doreen_P]

Hi all

Thanks for your post.

As mentioned by @RightTick, you can remove then re-add the employee from the location they are in. After that, kindly re-send the invite to the impacted employees. You can do this by going to MYOB Team Admin Portal > Locations > Click the Location name > Tick the box beside the employee that needs to be removed > Click Remove. To re-add the employees, click the name of the Approving Manager > From the drop down, select the employee name then click Add, Send and invite. Please let me know how it goes.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

[Di64]

thanks for the reset password tip. it worked. 

[MandyBK]

Hi Doreen,

I've tried those steps already as I mentioned in my post from March - I supplied our serial and I supplied a screenshot and have never received any further support. I have tried both steps again today and still it has the error.

Can you please get in touch to help out employee to get back into her timesheet. She has also tried resetting her password and she consistently gets the same message. 

I really need this rectified please. 

[RightTick]

@MandyBK 

You may want to try following to see if the app works:

1) Change the email id on the employee record via teams admin portal to your email id

2) redo the steps to remove the employee from manage and reassign and resend the invite.

3) On your phone, have the app and try to login using your email id and see this works.

4) If yes, repeat the steps again with the employees email id and get the employee to retry along with resetting password.

This is not a proven solution but this what I was doing when i figured that resetting passwords works a workaround for my employees.

Good luck

[MandyBK]

Thanks very much for this - I've done all of those steps and it worked for my email, so I've re-invited her with her own email again and will see if she can get it to work tonight (she doesn't have access to her email until she gets home!).

Thanks again, will update!

[Leneth_A]

Hi @MandyBK  @RightTick 

Thanks for the updates. We're glad to hear you we're able to look for another solution.

In the future, I'd recommend checking if the employee has been added to the location in the MYOB Team admin portal, if they have been added and this is the first time they're signing into the App please make sure that they are selecting 'Create an account' first then signing in.

Also, I've added a few help article posts that may assist:

• Getting Started with MYOB Team 
• Using the MYOB Team admin portal
• Using the MYOB Team mobile app

Please let me know if you need further help.

Cheers,
Leneth

[MandyBK]

I can finally confirm this worked after a few round-aout goes. Up and running again, thank you for the suggestions!

[Leneth_A]

Hi @MandyBK

Thank you for the update on this. Great to hear that it's working fine now. If you have any questions, you're always welcome to ask here in the community.

Cheers,
Leneth