MYOB Team user account has been blocked

[frostywb]

One of our MYOB Team user has tried too many times log on details. It seems her account has been blocked. She has tried to re-set password with authentication code sent to her email. However, she still got error message and could not re-set. Can Approving Manager or Administrator to re-set her password?

[Melisa_D]

Hi @frostywb, 

Thank you for your post. Only the user will be able to reset their password, have they tried to login today ? If they're still having troubles can you please get a screenshot what appears when the user attempts to sign in.

[frostywb]

He Melisa,

Yes, we still have the problem to have this user to log in since yesterday morning. Attached is the error message. She has also tried to re-set the password. It did not work to re-set password through app, but she managed to re-set using my.myob. However, it still does not work after the password re-set. Same error message.

[Melisa_D]

Hi @frostywb, 

Thanks for the update. Has she been able to successfully login to my.myob with her new email address and password ? If so, can she un-install and re-install the app. Is she able to sign in ?

Please do let me know how it goes. 

[frostywb]

She tried to re-set password through my.myob (forget password), but she still got the same problem to log in with the new password. Not working either.

[frostywb · Accepted solution]

actually, she tried again and it works now.