Bank Reconciliation Report - not printing/loading

[ExclusWater]

I'm having trouble now for days trying to print a report for my bank reconciliations.  It keeps coming up with the same error.  I have never had this problem before.   I'm using MYOB Business Pro on a Mac.  

[Busygirlange]

Hi @ExclusWater 

Yes I have had the same issue...any update from MYOB?

[ExclusWater]

No...I haven't heard anything back from anyone.  Not sure what the problem is.  

[Genreve_S]

Hi @ExclusWater and @Busygirlange, 

Thanks for posting your concern and sorry for the delayed response.

I'm sorry to hear about your difficulties displaying this report. This error generally happens if you open the report in other browsers. May I get you to open the report in the Chrome browser if you haven't yet? Also, clear the cache before opening the report.

Let us know if you require any further with this. 

Thanks,
Genreve

[ExclusWater]

Hi Genreve,

My browser is Chrome, but it still doesn't open up.  I never had a problem before, but this month it has happened this way.  And I have also cleared the cache, but it still doesn't open.  

[Genreve_S · Accepted solution]

Hi @ExclusWater, 

Thanks for your response. 

Sorry to hear about the error persisting. May I also get you to try it on Incognito mode from your Google Chrome browser? 

We look forward to your update. 

Thanks,

Genreve

[ExclusWater]

Thank you....that has worked.  

[Genreve_S]

Hi @ExclusWater, 

Thank you for the response. We appreciate the update. 

I'm glad this worked. 

Feel free to create a new thread if you require any other assistance. 

Thanks,
Genreve