Hi vicki
Please send me your product serial number and login email address by Private Message so I can check if you have the required access to be able to change payment profiles.
Hi vicki
Please send me your product serial number and login email address by Private Message so I can check if you have the required access to be able to change payment profiles.
Hi Komal,
It appears that I am unable to respond by private message either. However, I received an email from you which came to the email address used for my login. The product serial number is xxxx xxxx 9774. Client ID xxxxxxx.
I hope this is sufficient information for you to work out what is going on.
Thanks,
Vicki
*Account information removed by MYOB Moderator for privacy and security, ^TH
Hi Komal,
I tried logging in using the alternative email address that you sent, but what I am supposed to use as a password? I have never used the email address that you suggested, bearing in mind that when I login to MyMyob, it is to access files and account information for several client IDs, not just that which is currently under discussion. It is only recently that the ability to change direct debits or account details has changed.
Hi Komal,
Has there been any progress with fixing my problem?
Thanks,
Vicki
Hi vicki
After entering your email address, please click on "Forgot your password" to reset the password for this email address. Please also note that the email address I sent you is the billing and primary contact for this account, therefore, the payment details can only be changed using that. Let me know how you get on with resetting the password and logging in.
Hi Komal,
That worked and I have changed the credit card details for that particular file. I'd like to change the email address to that which I use to access all the files, as the email address you provided, which did work, is very slow; so slow that sometimes verification codes expire before emails load. Can I do that safely within My Details without messing up anything else?
Thanks again.
Vicki
