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Customer service is a joke

MichaelGBS
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Customer service is a joke

I have been currently on hold for over 4 hours trying to solve a more than Likely a simple solution

4 REPLIES 4
Tracey_H
MYOB Moderator
11,424 Posts
MYOB Moderator
MYOB Moderator

11,424Posts

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Re: Customer service is a joke

Hi @MichaelGBS 

 

Sorry to hear you've had trouble getting through to our phone based teams. If you can provide details of your issue I'll be happy to help.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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FixMyBooks
Partner
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Australia
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Re: Customer service is a joke

Yes I agree - I've currently been holding for an hour & 20 - if people are holding for over an hour on a daily basis, there is no excuse, that is just BAD service.  Put on more people to answer your phones, your a multi billion dollar company! 

FixMyBooks
Partner
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Partner
Australia
Partner

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Re: Customer service is a joke

Going into my 3rd hour of holding now!!!  It's disgusting.

Tracey_H
MYOB Moderator
11,424 Posts
MYOB Moderator
MYOB Moderator

11,424Posts

1,350Kudos

1,710Solutions

Re: Customer service is a joke

Hi @FixMyBooks 

 

I'm sorry to hear you've had that experience. If you need assistance please don't hesitate to provide details of your issue and we'll be happy to help. Alternatively, if you need immediate assistance you can reach out to us on Live Chat. 

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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