Can't open file after going online

[CNC2065]

I've just uploaded our file to online, but I am unable to login, it gives me the following error code: Invalid Fingerprint (100014). Can someone please help?

Thanks

Sue

[Melisa_D]

Hi @CNC2065, 

Thanks for your post. If you're still getting this error message can you please send me a private message with the below details so I can look into this:

• Serial number 
• Your full name and email address 
• File ID of the file (This can be found by going to Help > About MYOB AccountRight)

[CNC2065]

Hi Melisa

I don't know how to private message you.  Clicking on the private message link in your reply didn't work.

Please advise.

[Melisa_D]

Hi @CNC2065, 

The private message access is enabled, can you try this link again please. If it doesn't work please clear your browser cache and try again. 

Update: Script has been run over file

[CNC2065]

Hi Melisa

I have sent you a private message with the details you requested.