H-TS
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Re: EOFY Resources
It turns out we can still call, and my wait time the other day was "only" 45 minutes, which was as long as a live chat takes by the time you wait 3-5 minutes for every reply. The number is just buried very deep on the contact us page. And at least on hold, you can do other things whereas on live chat, I feel like I have to sit and stare waiting for a response or risk being disconnected for not replying quickly enough to one of their messages.Re: Welcome to the new Community Forum!
The links re-directing to different random unrelated posts thing is happening again. I clicked on this link from an email notification about a reply to one of my posts: https://community.myob.com/idea/AccountRightIdeas/ employee-self-onboarding-permanently-disable-preference/ 776581/ comments/ 872462 (NOTE, I had to add spaces after the / symbols to even get it to appear properly here!) I clicked on it, and saw the reply but once I signed in to try and like the reply (which I also still can't do - the button is greyed out), it redirected to this one https://community.myob.com/discussions/ bus-banking/ account-not-connected/ 868993/replies/ 868994 (which I've also added spaces to). Each time I click through from the email again, while already signed into the forum, I get redirected to the banking post. I can't test it again as 'not signed in' because I'd lose what I've typed here.Re: Emailing receipts
Just make sure you test xero fully too. Several features I took for granted in MYOB aren't in xero. We tested it pretty extensively and decided to stick with MYOB. Then we even looked at the bigger ERP systems like MYOB Advanced, Netsuite, Sage Intacct etc but, as frustrating as MYOB AccountRight is at times, we still decided to stick with it. There are too many seemingly insignificant little things we use every day in MYOB that are missing from even some of those bigger programs. So, if Xero does everything you need it to do, go for it, I just recommend investigating thoroughly first. And they don't have phone support - not even for sales. (Sorry, I didn't realise that was going to tag you MBLegADL until after I submitted my reply, it wasn't directed specifically at you since you said you weren't going to change.)Re: EOFY Resources
Thanks Amanda, yes, I had just worked that out (from phone support), even though it was only locked to 1/6/2024. All sorted now. I didn't have to reactivate or reterminate anyone but I do now have about 300 $0.00 payslips to manually change the status from 'to be emailed' to 'already sent'... as a result of the update events. :(Re: EOFY Resources
Why oh why are we STILL having to reactivate and reterminate employees at the end of the year after so many years of STP, just to get the YTD verification report to work???? We're on STP2.0 and the send update event did nothing to change the figures when I sent from the 2024/25 tab and if I try to send from 2023/24 tab it says I can't process a pay in a locked period???? It's this time of year I particularly dislike this software. Every year I hope things will have improved and EOY reconciliations will go smoothly, but noooooo. I'm so glad I only have around 100 employees to sort out. Can't imagine if we had a big payroll. Although I guess companies with bigger payrolls probably aren't using this software.
