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Re: Duplicate entries in Bank feeds
Hi Mike_MYOB I was given a case number (00899448) by a live chat support person who said she added my details to the parent task for the duplicate transactions. I had contacted them to say the date range in the notification was incorrect. Should I still submit a ticket or will my longer date range be covered by whatever notes she added to the case?101Views0likes1CommentRe: Duplicate entries in Bank feeds
I'm also affected today. And the 'find transaction' option doesn't work because the original transaction has already been matched. When I check the bank register and bank reconciliation the original transactions are unaffected. The oldest duplicate is about a month old. We need this fixed sooner than a support request will be looked at (sitting on around 2 weeks reply time for mine at the moment). Transactions that should have appeared overnight are missing. [Sorry, I'm not sure how this got duplicated when all I did was edit the original message - or if you're only seeing it once, then it must be glitching at my end.]183Views0likes0CommentsRe: Duplicate entries in Bank feeds
I'm also affected today. And the 'find transaction' option doesn't work because the original transaction has already been matched. When I check the bank register and bank reconciliation the original transactions are unaffected. The oldest duplicate is about a month old. We need this fixed sooner than a support request will be looked at (sitting on around 2 weeks reply time for mine at the moment).188Views0likes0CommentsShow the ACTUAL date not "three weeks" or "one month" ago when viewing the invoice activity in the invoice portal
Since statements and reminder emails don't add to the contact log, I have to collate that information with the 'sent emails' information and/or the 'view invoice activity'. It would be nice if EVERYTHING triggered a contact log so it's all in one place, and recorded the actual date so I can use it when chasing money from customers or referring them to debt collection.Re: bank feeds allocating and in-tray
I am able to allocate in the desktop version but it also looks like some of my bank feed rules have been automatically approved instead of saying rule applied and then letting me accept it. I'm having to go back and find the transactions that need documents attached and "cheque numbers" changed. :(170Views1like0Comments