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Bill suggestions

Zappy
Valued Partner
604 Posts
Valued Partner
Australia
Valued Partner

604Posts

41Kudos

14Solutions

Bill suggestions

I got a direct debit from MYOB a week ago

After several utterly fruitless hours on the phone yesterday, I'm still no closer to working it out. The staff don't know. I was asked to send an email to accounts.  I did that and haven't even got a confirmation never mind a solution. 

What else can I do?

Zappy Business Services
Box 5014
LPO East Geelong
Victoria 3219
t: 04 07744914
f: 03 52231480
5 REPLIES 5
PriyaSelvaraj
MYOB Moderator
296 Posts
MYOB Moderator
MYOB Moderator

296Posts

50Kudos

15Solutions

Re: Bill suggestions

Hi @Zappy 

 

Sorry to hear that your issue has not been addressed. I have sent a private message requesting additional information.

 

Kindly reply to my direct message and I will get this sorted out at the earliest possible.

 

Cheers

Priya Selvaraj

 

 


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Zappy
Valued Partner
604 Posts
Valued Partner
Australia
Valued Partner

604Posts

41Kudos

14Solutions

Re: Bill suggestions

Can you keep following through on this. I still don't have a response from accounts. A case was created and yet I can't see the open case on my account.  

Zappy Business Services
Box 5014
LPO East Geelong
Victoria 3219
t: 04 07744914
f: 03 52231480
Zappy
Valued Partner
604 Posts
Valued Partner
Australia
Valued Partner

604Posts

41Kudos

14Solutions

Re: Bill suggestions

Totally unbelievable Priya. One of the poorest examples of customer service I have encountered in a very long time. This information should be available in an instant. I expect much better in future. I genuinely appreciate your help but it should not have been necessary.  

 

Kevin V Russell 

Zappy Business Services
Box 5014
LPO East Geelong
Victoria 3219
t: 04 07744914
f: 03 52231480
PriyaSelvaraj
MYOB Moderator
296 Posts
MYOB Moderator
MYOB Moderator

296Posts

50Kudos

15Solutions

Re: Bill suggestions

Hi @Zappy 

 

Thanks for sharing your thoughts. I totally understand accessing your bill should be an easy step.

Due to some technical billing issue, invoices were not sent for some customers but should be available under My Account for future invoices.

Appreciate your continued support, and please feel free to reach out if you have any issues moving forward.

 

Note: I am closing this case as we have resolved this query and start a new post for any other concerns.

 

Cheers

Priya Selvaraj


MYOB Community Forum

Online Help| Forum Search| my.MYOB| Download Page

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Zappy
Valued Partner
604 Posts
Valued Partner
Australia
Valued Partner

604Posts

41Kudos

14Solutions

Re: Bill suggestions

We haven't solved anything until I can get access to the information when I need it. Let's give it another month

 

Of course I appreciate your help but I need to know the system is working 

 

I'm certainly not confident today

 

Kr

Zappy Business Services
Box 5014
LPO East Geelong
Victoria 3219
t: 04 07744914
f: 03 52231480

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