Billing Update

I am ambivalent about changes to the appearance of my bill, but am disappointed to hear that there is no mention of even an option to receive a PDF copy of the bill.  This means that every month, every client needs to stop what they are doing, work out how to log in to MYOB, find their bill and download it rather than just saving it straight from an email.  I find this a pointless loss of productivity.

Hi Amanda, I'm not really sure that you do in fact appreciate the feedback seeming as it has been completely disregarded.  PDF and CSV options provide the most minor concession to flexibility that I have ever seen.  What about being able to access the invoice from the web browser version of the product itself, or drop it into the In Tray for us?  They would both be nice flexible options for us that would avoid the need to implement a completely new and manual process to retrieve the bill on behalf of our business owners.  What about an opt-in situation, so that business owners who don't consider their tax invoice to be a state secret at least have the option for a more convenient delivery option?  OMG MYOB SMH.

More work for the client and less accountability by MYOB. This has been a long standing strategy of the 'new and improved' MYOB. This is why we're moving away from MYOB. Just in case leadership at MYOB is reading this - pay attention to your clients. You know the ones who pay your fees and your salaries.

Agree whole heartedly with these comments.  Just waiting for the notification to say "For the privilege of this new look bill, your subscription amount will be going up"..............  

AmandaMYOB​ no-one asked for these changes. No-one wants these changes. And I'm sure no-one complained about the way it is currently being done. We are perfectly happy to receive the PDF via email as we have been. This change creates unnecessary extra work for us, which reduces productivity...the opposite of what MYOB claims to do for small business. You've taken a 1-step process and made it a 5-step process. I am sure the majority of your customers would agree that your "prioritising" of our "privacy and data security" is nonsense and a cop-out excuse for ignoring your customers' needs.

Please advise where we can lodge a formal complaint about these unwanted, unnecessary changes.

Hey everyone. 

Thanks so much for reaching out. We appreciate you taking the time to share feedback on logging into your account to view your bill from February next year. I wanted to provide you with more context on the reason for this move.

MYOB is committed to putting in place measures that protect your personal and financial data. Placing sensitive data behind a secure login helps ensure only authorised users can access this information. This process also allows us to provide accurate, up-to-date billing details and account history all in one place. You will have the opportunity to download your bill in two formats – PDF and CSV – giving you flexibility around the way you receive the information.

We are dedicated to prioritising your privacy and data security, while providing you with data in the format most beneficial to your practice.

Please don’t hesitate to reach out if you have any other questions or need assistance with your account.

We do not see how these changes simplify our experience but rather increase the time spent in checking our account. The current incoming email with a pdf attachment of an invoice, is simple, easy and seconds work to process. The new process from January equals logging in, retrieving document etc. Easier for MYOB but not for MYOB customers.

Hey Nothappyatall​ 

Thanks so much for reaching out. We appreciate you taking the time to share feedback on logging into your account to view your bill from February next year. I wanted to provide you with more context on the reason for this move.

MYOB is committed to putting in place measures that protect your personal and financial data. Placing sensitive data behind a secure login helps ensure only authorised users can access this information. This process also allows us to provide accurate, up-to-date billing details and account history all in one place. You will have the opportunity to download your bill in two formats – PDF and CSV – giving you flexibility around the way you receive the information.

We are dedicated to prioritising your privacy and data security, while providing you with data in the format most beneficial to your practice.

Just a question.  Every time I have HAD to use stripe there has been fees attached to the deduction.  I hope MYOB will be absorbing these?  As previously mentioned by others - we didn't ask for the change nor have we accepted any fee structure, nor should we be forced to. 

Hi Jane_Marren​ , there will be no change in current billing to include any Stripe transactions fees