Billing Update

*Update on billing changes *24/11/25

We have recently reviewed customer feedback and acknowledge that receiving invoices as PDF attachments is still the most convenient format for many of our clients. To better support that preference, we will continue providing PDF invoices via email.

Original post: 24/10/25

From February 2026, we’re introducing a simpler, clearer billing experience designed to make it easier for practices.  
 

What does this mean for you? 

• One bill, one view – All charges related to your account will now appear on a single, consolidated bill. 

• Clearer itemisation – See exactly what products you’re billed for, what usage charges apply, and which billing periods they cover. 

• Promotions and discounts – Any eligible discounts will be automatically applied and shown on your bill. 

• Subscription type visible – Easily confirm whether a subscription is monthly, annual, or bi-annual. 
   

Accessing your bill 

• Each month, you’ll receive an email notification letting you know your bill is ready. 

• You can access and download your bill directly from My Account. 
   

Extra support for practices 

• CSV export – Download a CSV file of your billing transactions to simplify reconciliation and disbursements. 

• Easier for client work – The new format helps you quickly identify and allocate charges where needed. 

Click here to view an example new bill