AccountRight 2018.2 now available

MYOB Moderator Taelor_R
18 Posts
MYOB Moderator
MYOB Moderator




In this release we’ve made some improvements to Single Touch Payroll reporting, launched our new invoice importing feature, added features to the MYOB Invoices app, and made a dozen small changes too so you can enjoy a smoother workflow, more features, and fewer issues.


And, we’re excited to announce a test drive of multi-currency for AccountRight. The real thing is in the works, but for now you can try it out for yourself in the Clearwater sample file.


Single Touch Payroll reporting (AU)

If you have 20 or more employees you need to be compliant for Single Touch Payroll reporting by 1 July. This release has everything you need to get ready (Plus/Premier only). If you’re new to Single Touch Payroll reporting, now is a good time to prepare. It’s a big change, so we’ve created and gathered some resources to help you.


The Payroll Reporting window

Single Touch Payroll reporting hasn’t come into effect yet, but the Payroll Reporting window is where you need to go to get ready for it. To open it, click Payroll Reporting in the Payroll command centre.


Payroll reporting button.png

Payroll Reporting on the Payroll command centre


From here you can check that your employee and company details meet ATO requirements.


ABD of the Payroll Reporting window.jpg



























The Payroll Reporting window 


A - Company Information

View and update the company information that is reported to the ATO with your Single Touch Payroll information.


B - Check Payroll Details

This is the first step to get your payroll information ready. Click to check that all employee and company information meets ATO requirements, and to check your payroll categories and which ATO reporting category they are assigned to. You can open and fix each item directly from this window.


C - Connect to the ATO

This button won’t connect you yet, but we’ll be in touch in product to let you know when it’s ready. For now, it takes you to a checklist to make sure you’re ready to connect when it’s time.


Check your payroll details

The Check Payroll Details window gives you a list of which employee and company information doesn't meet ATO guidelines or is missing. Before you can connect to the ATO, you’ll need to fix each of these items.

This release makes the process simpler - now you can see the total number of errors, and edit items directly from the list by clicking the blue arrow next to each item.


You’ll only see the employees you need to check, because inactive employees are now excluded from the list.

Payroll categories are now included in this check. If an employee hasn’t been assigned a category, you can click the blue arrow and assign them a category.


The ATO reporting category now defaults to ATO reporting category to be assigned, rather than Not Reportable. If you have any categories assigned to Not Reportable in 2018.1, they will be changed to ATO reporting category to be assigned and you’ll have to change them back again if needed.


Once you’ve checked your payroll details and fixed any errors, make sure everything is correct by clicking Check Payroll Details again to refresh the list.


check payroll details results.jpg 










The Check Payroll Details window 



Some ATO categories are now automatically assigned to superannuation payroll categories, saving you the work.


We've also added Reportable Employer Super Contributions (RESC) to AccountRight's list of ATO Reporting Categories. Now you can use this to assign superannuation categories which handle 'reportable' superannuation payments (as classified by the ATO guidelines).


Employment termination payments

There are new ATO categories that you can assign to payroll categories for Employee Termination Payments:

  • ETP Taxable (Wages tab)
  • ETP Non-taxable (Wages tab)
  • ETP Tax withheld (Deductions tab)


Test drive multi-currency in the Clearwater Premier file

As you read this, we’re building multi-currency for AccountRight Premier. You don’t need to wait to try it out though–this release gives you access to a multi-currency demo for importers in the Clearwater sample file.


Open it up, have a play, and see what you think. To turn on multi-currency in Clearwater, go to Setup > Preferences > System and tick I Deal in Multiple Currencies.


I deal in multiple currencies.jpg
























Turning on multi-currency in System Preferences


What can you do in the Clearwater file?

  • Create a quote, purchase order and bill for Item and service layouts
  • Set a default currency on a supplier card
  • Set default exchange rates from the currency list
  • Set a custom exchange rate for a specific transaction
  • Create and reconcile a bank account using a foreign currency
  • Create spend money and receive money transactions using the foreign bank account
  • Pay foreign bills and track the realised gain or loss.
  • View transactions grouped and subtotalled by currency in the Purchase Register

What can’t you do in the Clearwater file?

  • Create foreign sales quotes, orders and invoices.
  • Receive items before being billed for them
  • Create foreign purchases using the Professional and other layouts
  • Create foreign recurring purchases
  • View foreign currencies in forms and reports (but you can track the realised gain and loss from the Purchases Register window)

Read more about using multi-currency in Clearwater. And share feedback and ask questions on the multi-currency board in the community forum.


Want to join the beta program?

Because we’re still building multi-currency for AccountRight, the beta isn’t suitable for everyone. If you like what you see and you think it might be suitable for you, you can apply for the beta.


Read more about our beta program and register your interest.


Get invoices sent straight to your software with Officeworks (AU)

If you have an Officeworks 30 Day Business Account, you can have your Officeworks invoices sent straight to your MYOB software. Importing your invoices automatically saves you time on data entry, and means you can be sure your information is accurate.


To set it up, log in or sign up on the Officeworks website, and click Get Officeworks invoices sent to your MYOB software. Officeworks will email you to let you know when you receive an invoice, so all you need to do is go to AccountRight’s In Tray and save the invoice as a bill. Once your bank feeds come through, the bill is automatically closed off for you.


Officeworks is only the beginning. We’re working with new suppliers to bring you simpler invoice management from more companies.


Quoting on mobile is better than ever



MYOB Invoices is a mobile app that lets you invoice on the go. You can manage your accounts and contacts, see who owes you money, and record payments too. And everything you do is immediately synced with your AccountRight company file.


If your company file is online, and you have a compatible Android or iOS device, you’re ready to go—all you need to do is download and install the MYOB Invoices app.


If you use the MYOB Invoices app for iOS, this update makes managing quotes on your phone better and easier.

You can now create, view, edit, preview as a PDF, print, and email quotes, straight from your phone.

Update to the latest version of AccountRight to get access to all the features in your app.


These features are coming soon for Android users.


[Learn more about the MYOB Invoices app: Australia | New Zealand]






The MYOB Invoices app



Taxable Payments Annual Report update (AU)

If you work in the cleaning or courier industries, update now to get ready for Taxable Payments reporting.

Taxable Payments Annual reporting will apply to courier and cleaning industries from 1 July 2018. These industries will need to submit the report at the end of the 2019 financial year.


We’ve updated references to taxable payments to include cleaning and courier industries in the following places:


  • Preferences > Reports and Forms
  • Supplier Card > Buying Details > Hover tooltip
  • Taxable Payments Assistant (Step 1)


Here’s what else we’ve improved and fixed

The In Tray

  • The In Tray now refreshes automatically when a document is uploaded.
  • If you report taxable payments, new bills will use the Report Taxable Payments option from the Supplier Card.
  • New item bills will update the unit price when an item is selected.


State & country validation (NZ)

When creating and editing employee cards, there was a problem which prevented you from saving without entering a state. This also prevented importing employee cards using the Import/Export Assistant, and affected the API. We’ve removed the need to enter a state.


Settle Returns & Debits window

There was an issue on the Settle Returns & Debits window that caused totals to be calculated incorrectly when you applied debits to purchases. The total owed value didn’t include the subtraction of an applicable term discount. Total owed values now calculate correctly.


Purchases window improvements

We’ve fixed an issue which made the Enter Purchases window larger than normal. You can now shrink the window to fit your screen better.


When using the item layout in the Purchases window there was an issue which caused any columns you resized to revert to their original size once you closed the window. This is fixed, and your changes will be remembered.


Pay All shortcut

We’ve restored the Pay All shortcut [ALT + L] in the Pay Bills window.


Simpler item entry with wildcard characters

We’ve re-enabled wildcard searching in the Enter sales and Enter purchases windows, when filtering for items in the line entry grid. This means that when you enter a sale or a purchase, you can use an asterisk in place of part of your search when selecting an item. For example, if you type *pring your results will include any item that has ‘pring’ in the title as all or part of a word.


1 Post
Cover User

Hi there, how do I hide the reminder ribbon about updates until I am ready to deal with them?  It doesn't allow me enough room on my screen to use MYOB efficiently.  TIA

MYOB Moderator Steven_M
33,569 Posts
MYOB Moderator

Hi @Glendaz


Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

When an update is made available to you the program will produce a banner at the top of the screen (underneath the Menu bar). This is to alert the user that an update is available. Currently, that banner will be visible until the upgrade is completed, a user will not be able to disable that in-product banner at this time.

2 Posts
Cover User

Hi.  I'm trying to download the latest version of AR 2018.2, however I keep getting the following message: 

"An error occured while downloading the update.  You'll need to start again... Contact MYOB for support".  I've tried calling the MYOB support team, but was informed that there is a wait time of more than an hour.  Can you assist please?

Thanks, Leah.

MYOB Product Team Haydes
6,214 Posts
MYOB Product Team

Hi @HenBell


We certainly can, I have seen this particular issue for a few reasons. The best solution for this would be to download the installer in a Browser and perform the installation manually.


If you head over to: Getting the latest version (click here)

And download the installer here then open/run it to install the software.

You should then be able to see the new icon on the Desktop to open your file in.


If you have any other troubles with this, it may also be worth checking out our help article: Installation troubleshooting (click here)


Please let us know how you go.


MYOB Partner/Social Support

Experienced Cover User PaintersQLD
39 Posts
Experienced Cover User

Re: Get invoices sent straight to your software


Working in the construction industry, I would love to see major suppliers like Dulux, Valspar and Bunnings get on board with this. It would save soooo much processing time!

1 Post
Cover User



With regards to the new payroll compliance do you recommended that we do this if we only have 9 staff?



MYOB Moderator Neil_M
11,862 Posts
MYOB Moderator

HI @Tamie_WPB


Welcome to the MYOB Community Forum, I hope you find it a great resource


Although the ATO has specified that STP is compulsory for employers who had 20 or more employees as of April 1st, my understanding is that employers under this threshold can choose to report through STP on a voluntary basis until it becomes mandatory.


I recommend confirming with the ATO whether you can report on a voluntary basis, and if you do decide that you want to report voluntarily on STP then you can do so using the facilities inbuilt within AccountRight

2 Posts
Cover User



I am having trouble downloading AR2018.2 - I keep getting a message that says 'Unable to find the software for the selected file. File name: MYOB_AccountRight_Server.1496798955ajs etc.


I have tried updating Windows, turning off my firewalls and all the other troubleshooting suggestions.


Why was I able to install version 2018.1 just a fortnight ago, but now I can't upgrad to .2?



MYOB Product Team Haydes
6,214 Posts
MYOB Product Team

Hi @DonnaWardlaw


This sounds like the file type was downloaded without a .exe file extension. The solution for this one is by renaming the file you downloaded to add .exe at the end of the file name and then double clicking to install the software.


For some help on this, I recommend checking out my reply to a similar post: Can't download version 2018.1 sucessfully


Please let us know how you go.


MYOB Partner/Social Support

1 Post
Cover User


I click on the "update now" button and it just gets back to "Recently opened company files"

The one file did seem to download the new update but when I check it in "About MYOB", it shows 2018.1.20 still

MYOB Product Team Haydes
6,214 Posts
MYOB Product Team

Hi @Hotspur


The new software does create a new Desktop Icon on your desktop and does not remove the Old Software, a common scenario I find is I accidentally open an old Icon I have on my Taskbar which opens the older software.


If you close down out of AccountRight and check your Desktop, you should see the new AccountRight 2018.2 software here. If you do not, I suggest attempting to install this manually by downloading it from this support note: Getting the latest version


Please let us know how you go.


MYOB Partner/Social Support

3 Posts
Cover User


Do you have any idea when or if there will be an update that removes the restriction on only being able to create a bank file to pay 40 staff at one time?

Can anyone advise me as why there is restriction?


MYOB Product Team Haydes
6,214 Posts
MYOB Product Team

Hi @Mike_B


I do recall an older error where it would throw a message similar to: "Too many payments have been selected. Please deselect at least X payments, and try again"


This was a false error and should continue to create the transaction & Bank File. And I believe this was something that was addressed in the 2017.1 software release.


If you are still encountering this issue in 2018.1 or 2018.2 I would like to investigate this, can you please send me a Private Message containing:

  • How many Transactions you are processing when the error occurs (This is in the Number of Payments Included field)
  • The Build Number you are using (Found in: Help > About MYOB AccountRight)
  • Your average number of payments being processed (Like 50 for example - So I have an idea of the needs of your company)


You can send me a Private Message by my Name and then clicking on Send Message on the next page.


MYOB Partner/Social Support

Contributing Cover User macburns
9 Posts
Contributing Cover User


We are a not-for-profit with a server edition and a few laptops. I can't remember the steps I need to take to update both the server edition and the laptops...

Do I just open a file on the server and update that then open files and update on the laptops OR do I need to follow a different process?


Thanks, Michelle

MYOB Moderator Steven_M
33,569 Posts
MYOB Moderator

Hi @macburns


Our Help Article: Updating an AccountRight network goes through the process of updating AccountRight on networks. In short, you would need to install the update on all the relevant computers and then select upgrade the company file with the latest version. Upgrading the company file does only need to be done the once - preferably on the host/server computer and ensuring that all the other computers open the new updated file.

4 Posts
Cover User

I am trying to update to the new version.  When I click on the update button at top left hand corner - it just takes me back into logging into my file?  Think I had a similar problem when updating latest version.  I seem to recall that I had to uninstall the old version from my system then it would allow me to install the new version.  Anyone had similar problems?  Thanks.

MYOB Product Team Haydes
6,214 Posts
MYOB Product Team



I have not personally come across the fact that it asks you to log into your file again, though when you do install the latest software it should be installing a new Icon on your Desktop to use.


If you check your Desktop, do you see the 2018.2 Icon as shown in this support note: Installation troubleshooting


If you have not, I recommend downloading the 2018.2 software from: Getting the latest version


Please let us know how you go!




MYOB Forum Support

5 Posts
Cover User



When will MYOB make it available that when you want to send a multiple amount of invoices to one client, it saves it as one PDF.  I sometimes have to send around 40 invoices as PDFs, so I have to add 1 at a time and my clients get very frustrated that they have to open 40 invoices and then print them.

MYOB Moderator Neil_M
11,862 Posts
MYOB Moderator

Hi @Needanswers


To the best of my knowledge there are no immediate plans to change how the emailing functionality works, in terms of amalgamating multiple invoices into a single PDF on an email sent to your client.


One potential workaround to consider in the meantime is to look for a PDF printer which allows the amalgamation of multiple documents into a single PDF to send to your clients.

4 Posts
Cover User

I am totally amazed that MYOB hasn't incorporated multi currency functions before now! It has been a huge source of frustration to me not being able to send invoices in GBP and Euro, and has caused great confusion to our clients. You say that invoicing in other currencies isn't available in the Clearwater test. Does this mean that the release also won't have this function? It could be a deal breaker for us. I can't believe that in this day and age a major accounting software doesn't offer this function.

MYOB Moderator Steven_M
33,569 Posts
MYOB Moderator

Hi @julieanner

The AccountRight 2018.2 update allows for the user to try out the new multiple currency features in this product range by accessing the Clearwater Premier file. For those clients that feel that the multiple currency system may be suitable for them they can register to join our Beta on that topic.

4 Posts

Hi, We have Accountright Premier v 19.14 now. Which software do we need for STP and what is the cost of upgrading?



MYOB Product Team Haydes
6,214 Posts
MYOB Product Team

Hi @aali


Our STP Compliant release of AccountRight is in 2018.2.


If you are currently Subscribed to AccountRight Premier with your v19 software, you are entitled to the software upgrade. All you need to do is download the software and install it then upgrade your datafile.


To get this sorted, I suggest checking out these support notes:


Please note that we do understand that upgrading at this time of year can just add incredibly stress to an already busy and stressful period and we do have a Deferral in place for businesses that need to move but need a little more time to upgrade. Please feel free to reach out to me by sending me a Private Message with your MYOB Serial Number if you would like to look into this option.


MYOB Moderator Team

1 Post

Hi all, 


we have a client migrated from AR19.14 to AR2018.2.


We import service sales from a file and that has stopped working.


Are there any notes about what has changed in that area? Has anyone else had this issue?







Ultimate Partner David_Cree
1,027 Posts
Ultimate Partner

Hello Andrew, @andrew_yuranga

Could you please give a bit more detail? 

I assume that you prepare a text file of your sales and then you manually use the MYOB inport function to bring them in. Is that correct?