STP

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Single Touch Payroll (STP) Connection Troubleshooting Steps
If you are getting an Unable to Connect error when using STP or a Something's gone wrong at our end message with STP, there are 2 instances this normally happens with: 1. When you're running through the Readiness Check. 2.When you're setting up STP. If it is happening when you're running the Readiness Check, or Checking Payroll Details, it most commonly relates to the Internet connection, try restarting your Router and try again. If this fails, try flushing your DNS Cache on the computer To Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Firstly, you'd want to check that the version of Internet Explorer on your computer is Version 11, the latest version. Once updating that, close and reopen AccountRight and attempt to open this screen. If no changes, follow the steps below (Ensuring you restart AccountRight after each one) Ensure you are using TLS 1.1 & 1.2 in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Tick Use TLS 1.1 Tick Use TLS 1.2 Click Apply and then OK Close AccountRight then re-open the software Reset IE default settings Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Click Reset to restore the Advanced Settings Close AccountRight then re-open the software Clear the Internet Explorer Cache Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Click Delete on the first tab Delete Browsing History (Temporarily files and cookies) Click OK to begin deleting this Close AccountRight then re-open the software Add as trusted site in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Sites Add: https://*myob.com Close AccountRight then re-open the software Can you try on a different PC? If you are online, try the file offline Go to: File → Work offline (Check out) If you are the Owner/Administrator, you can continue to check out the file One the checkout process has completed, attempt to go use STP again If this is successful, you can then check the file back: File → Work Online (Check in) Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Try setting Internet Explorer as the Default Browser Navigate to Settings. You can get there from the Start menu. Select Apps Click Default apps in the left pane Click Microsoft Edge under the "Web browser" heading. If there's a different default browser, you'll see that program's icon under "Web browser" instead. Select the new browser (ex: Internet Explorer) in the menu that pops up You'll see that your new selection is now listed under "Web browser." Close AccountRight then re-open the software Enable Access Across Domains in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Custom Level Enable: Miscellaneous → Access across domains Enable: Miscellaneous → Launching programs and files in IFRAME Close AccountRight then re-open the software Lower the Security Settings in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Security Level for this Zone Set this to Low Click Apply then OK Close AccountRight then re-open the software This next option may have other potential security risks if actioned, speak to your IT person if unsure In Server Manager, under local server turn Enhanced Internet Explorer Security Settings 'off' If none of the above steps work you will need to contact an IT professional to further look into this error. Still having troubles? Let us know by Starting a Post and write down the details of the issue and we'd be happy to help
Haydes 5 years ago Place AccountRight: Payroll
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Pay Processing FAQs with Single Touch Payroll (STP)
Hi Everyone, As we have released STP and have had a few months to get to know the new processes, we have had a lot of feedback and questions with howtoprocessthe Payroll now that there is STP reporting in the beginning that we have answered for new members below. Before reading on, these questions are answered on the assumption that you have already set up STP. If you're still yet to set this up, feel free to check out this great Post for the details:Single Touch Payroll (STP) - Setup FAQs Have a question that's not here?We'd be happy to help answer it! JustStart a Postand ask away. The FAQ's: The MYOB implementation of STP will send your current Pay Period information as well as your Year-to-Date information to the ATO. When you declare your first Pay Run with STP, this will sendthe Pay History of the Employee's along with it. If you have terminated an Employee between your pay runs before signing on to STP, you will need to temporarilyreinstate that employeeand process a $0 (void) paycheque for the same Pay Period & Date as their Termination Pay thenre-enter the Terminatation detailsinto the Card. Do note that current the ATO Business Portal does not show the YTD values and only Per Pay Period values. This is something the ATO are aware of in order to deliver full view of your STP reports. Though your employees can see the YTD values when they sign into their myGov account. With every pay you declare,you send the updated YTD amounts to the ATO. With this in mind, if you have made a mistake, just correct like you have always done and when it's correct, the next time you run a Pay and Declare it the ATO will know to use the new YTD information that you've corrected. Have some extra questions on this?Check out our post:Correcting mistakes with Single Touch Payroll There is now only 1 extra step involved, and that's declaring your Payroll Event to the ATO directly after Recording the Pay. So the steps would be: 1. Go to:Payroll>Process Payroll 2. Select yourperiod&Employeesas needed, then clickNext. 3.Edit/Reviewyour Employee's Pays and once you're happy just clickRecord. 4. Once you confirm the amounts to be recorded, you'll be asked to Declare the Pay Information is correct. The declaration screen looks like this: 5.Enter the Sender's name (The Payroll Officer or Authorised agent to confirm details) and click Send Then you're done! The information is sentto the ATO and all that's left isto actually pay the employees. Just as shown in this support note:Process cash, cheque and electronic pays You can see your Pay Event by going to:Payroll>Payroll Reporting>Payroll Reporting Centre. Check out this support note:View payroll reports for Single Touch Payroll The software has you covered, just produce Payroll Verification report by click Preview Pay Details and click Save & Close, you can then send this report to your superiors to approve. There are 2 reports in this window: Preview Pay Details (Payroll Verification) - Views the details of each pay before they are recorded. Payrun Activity - Designed to check the Pay Period values being sent to the ATO Once you get that approval, just go back to Process Payroll and continue to Record and Declareto the ATO. Once you have declared the Pay Run, it should begin uploading these details to our server to begin sending this to the ATO for acceptance. You can view the report in your Payroll Reporting Centre, just follow this support note:View payroll reports for Single Touch Payroll There could be a few reasons why you can't declare right now, but you can still record your Payroll without Declaring and then just declare it later. After your pay is processed, your pay will be waiting to be sent to the ATO. We just need to go to the Payroll Reporting Centre and send it. Just follow this support note:Send Single Touch Payroll reports after processing payroll Yes, this is sending the data to the ATO to have them accept the data. This can take up to 72 hours to process during Peak Periods. For information on the different status's in the Payroll Reporting Centre, see our support note:View payroll reports for Single Touch Payroll
Haydes 5 years ago Place AccountRight: Payroll
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Correcting mistakes with Single Touch Payroll
Hi Everyone, With Single Touch Payroll (STP) here the biggest question we have on STP now is what to do when there was a mistake made on the Payroll and how does this affect the STP reports. To quickly answer the questions as much as possible, we have made this post answering these questions. Have a question that's not here?We'd be happy to help answer it! JustStart a Postand ask away. Looking for info on how Pays Process with STP?See our post on this:Pay Processing FAQs with STP The FAQs: The current STP servicesends both the Period to Date (PTD) and Year to Date (YTD) totalsto the ATO with each Pay Event. As the ATO would only look at the YTD information for the employee's pays, you just need to fix it up in MYOB to have the right YTD information before declaring it to the ATO. You can fix it up like you have always done by; deleting, reversing, corrective entries, however you have done this before. As soon as you have fixed the YTD amounts in your software then you're ready to send this to the ATO the next time you Declare a Pay Run. You also don't have to send this immediatelyand you can wait until the next pay cycle for it to be corrected. Looking for help with correcting the pays?We have some great support notes that go through this, see: Support note:Fixing a payroll overpayment or underpayment Support note:Changing a recorded pay Once you fix up the ATO Reporting Categories, the next time you declare the Pays it will update the YTD information and assign the figures to the correct categories.You can even change over your ATO reporting categories mid-year and your next Pay Event will fix up the YTDtotals with the ATO. Here are some great Help articles that can lend a hand: AccountRight: ATO reporting categories for Single Touch Payroll Essentials:ATO reporting categories for Single Touch Payroll If you are unsure which ATO Reporting Categories is needed we suggest to contact your Advisor or the ATO directly. This would mean that the ATO have accepted your Pay Values, however they have would like you to fix some things in your datafile. Here is a great Help Article that can take you through it:Single Touch Payroll reporting error: Accepted with errors After you fix these problems, you don't need to re-declare the pays. When you reach your next Pay Cycle and declare it, you shouldn't have any other problems.
Haydes 5 years ago Place AccountRight: Payroll
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